Endpoint Manager

JOB DESCRIPTION

• Application Deployment: Managing the deployment of applications through SCCM to end-user devices.

• Patch Management: Performing updates and patching to ensure systems remain secure and up to date.

• Software Distribution: Automating and managing software distribution across endpoints.

• Operating System Deployment (OSD): Implementing Windows or other OS deployments via SCCM as it relates to Application support.

• Monitoring and Reporting: Tracking deployment success, system compliance, and generating reports.

• Troubleshooting: Diagnosing and resolving SCCM-related issues, especially in deployment and patching.

Endpoint Management Systems Expertise:

• System Center Configuration Manager (SCCM): Experience with SCCM for deploying applications, patch management, software distribution, and operating system deployment (OSD).

• Microsoft Intune (or other MDM solutions): Knowledge of mobile device management (MDM) for managing and securing endpoints such as laptops, mobile phones, and tablets.

• Operational knowledge in one or more system VMware, Azure AVD, Nerdio

Operating Systems:

• Windows: In-depth knowledge of managing, troubleshooting, and deploying Windows OS Win 10/Win11 in on-prem or virtualized environment.

• Windows Server: Proficiency in working with Windows Server to manage endpoints and Active Directory (AD) policies.

Application Deployment:

• Software Packaging and Deployment: Proficiency in packaging and deploying software and updates across an enterprise network using tools like SCCM, Intune, or other deployment platforms.

• Scripting Languages: Experience in scripting languages like PowerShell, VBScript, or Python for automation of deployments and administrative tasks.

Patch Management:

• Patch Deployment: Ability to manage patch deployment strategies, including deploying security updates and service packs.

• Patch Compliance Reporting: Experience in generating and interpreting compliance reports using SCCM or Intune.

Security and Compliance:

• Endpoint Security Tools: Familiarity with antivirus, endpoint detection and response (EDR), and security tools (e.g., BloxOne Endpoint, ESET, CrowdStrike, or similar).

• Data Encryption and Security Policies: Understanding of data encryption techniques, secure configurations, and policies related to device management.

• Group Policy (GPO): Ability to configure and manage Group Policy Objects (GPO) for Windows environments to enforce security and management policies.

Troubleshooting and Support:

• Incident Management: Strong troubleshooting skills for diagnosing and resolving endpoint-related issues.

• Log Analysis: Ability to analyze logs from endpoints and management systems (SCCM, Intune) to identify and resolve problems.

Networking Knowledge:

• TCP/IP, DNS, DHCP, VPN: Solid understanding of networking principles, including TCP/IP, DNS, and DHCP, for troubleshooting and managing endpoints.

• Remote Access and VPN Solutions: Knowledge of VPNs and remote access tools for supporting users outside the office environment.

Automation and Monitoring:

• Automation: Experience with automating endpoint management processes, such as software deployment, system patching, and compliance checks.

• Monitoring Tools: Proficiency in using monitoring tools like Nexthink, or others for tracking the health and performance of endpoints.

Cloud and Virtualization :

• Azure Active Directory (Azure AD): Experience with cloud-based identity management using Azure AD.

• Cloud-based Device Management: Knowledge of cloud-based management platforms like Windows Autopilot for provisioning and configuring devices.

• Virtual Desktop Infrastructure (VDI): Familiarity with VDI solutions such as VMware Horizon, Citrix Virtual Apps, and Azure Virtual Desktops.

Certifications (Optional but Preferred):

• Microsoft Certified: Modern Desktop Administrator Associate

• Microsoft Certified: Endpoint Administrator Associate

• CompTIA Security+ or similar security certifications

• ITIL Foundation (for IT service management)