End User Support Tech I
Job Locations
US-SC-West Columbia
ID
of Openings
1
Type
Part-Time
Overview
End User Support Technician I will provide daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:
Competitive Pay. - Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
- Exposure to world-class CAT training and development.
- A friendly and supportive work environment.
- Continuous exposure to learning and new technologies.
- Opportunities for advancement.
Responsibilities
- Contributes to a positive work environment and promotes the vision, mission and values of Blanchard Machinery Company.
- Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.
- Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call status.
- Use the company IT service desk system and keep accurate records of the incidents.
- Build and configure Desktop/Laptop/Mobile Devices for new users and/or upgrades.
- Contact software and hardware vendors to request service regarding defective products.
- Assist with password resets on various internal software and applications.
- Provide support for desktops, laptops, printers, peripherals, desk phones, mobile devices and warranty replacements.
- Help manage company printer fleet and ensure uninterrupted operations.
- Maintain accurate records and update documentation as they change.
- Ability to work after hours and emergency response as needed.
- Other duties as assigned.
Qualifications
- Associates degree in Information Systems or 2-years related experience in professional office environment required.
- CompTIA A+ preferred.
- Result oriented and focused on continuous process improvement.
- Prior service desk experience preferred.
- Knowledge of general IT skills, ability to learn and navigate new software quickly.
- Knowledge of Microsoft 365 and Windows OS.
- Basic knowledge of networks and windows servers.
- Ability to adapt to changing priorities; meets deadlines and work well under pressure.
- Must possess a customer centric mindset along with the ability to build strong relationships.
- Excellent interpersonal, written and oral communication skills.
- Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
- Personal commitment to continuous improvement and service excellence.
- Ability to work independently with limited supervision.
Working Conditions - The physical environment requires the employee to work inside throughout the year.
- Position may require employees to be physically present at designated worksite locations.
- Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
- Seeing, reading, writing are required to complete job responsibilities.
- Use of computers and other forms of technology to complete job responsibilities.