IT Support Technician Job Description Job Overview The IT Support Technician provides essential technical support to users at the Mechanicsburg, Pennsylvania location. This role may also extend support to users and offer remote assistance to offices in across the state. The primary purpose is to support, maintain, and configure staff desktop PCs, laptops, VMWare virtual servers, client applications, printers, and other end-user devices.
Key Responsibilities of an IT Support Technician - Install, configure, and support desktop PCs, thin clients, and laptops with client operating systems, network configurations, host security, remote access, line of business applications, and office productivity software.
- Utilize system event logs to administer, troubleshoot, and resolve host client issues; use client and server tools to patch operating systems and software applications; install, uninstall, and upgrade system hardware and software.
- Configure and support user access to SharePoint Online and OneDrive resources.
- Configure and troubleshoot local and network multi-function printers, copiers, and scanning devices.
- Support, maintain, and configure physical and virtual servers for file or print sharing and application hosting.
- Administer client-server virtual machine images by duplicating images, creating image templates, and making virtual machines available for end users' access.
- Coordinate hardware repair activities with vendors and IT staff; diagnose hardware and software problems with vendor phone support.
- Utilize tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; use tools for remote end-user support.
- Configure and support client wireless connections on laptops, iPads, iPhones, Air Cards, and other smartphone devices.
IT Support Technician Requirements - Associate's degree in any IT field.
- Two years of technical experience in end-user support and server/peripheral support.
- Excellent communication skills
Salary Expectations The salary range for this position between 60-80k.
How to Apply Please submit your application through the designated online portal or contact the hiring manager directly for further instructions.
Crafting Your Resume When applying for IT Support Technician roles, tailor your resume to each job by highlighting relevant skills, certifications, and experiences that directly match the job description. Use keywords that align with the industry and role.
Whenever possible, focus on quantifiable achievements such as improving efficiency by a certain percentage or leading successful projects to demonstrate your impact and problem-solving ability.
For highly technical roles like this one, be specific about the tools you've worked with while showcasing your ability to apply them in real-world scenarios.
Interview Tips Your job interview is a great place to show your unique qualifications for the IT Support Technician role.
- Prepare to discuss your experience with specific examples that highlight how you've contributed to solving problems and driving results in previous roles.
- Practice explaining your skills and accomplishments clearly and confidently. Ensure you can communicate effectively with interviewers from various backgrounds.
- Show your interest in the company by researching its goals, culture, challenges. Ask thoughtful questions that reflect your enthusiasm and curiosity.
Ready to apply for this IT Support Technician position? Click the Apply button to attach your resume.
Not ready to apply yet? Contact a technical recruiter at or for a confidential conversation about your career goals.
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Direct W2 only
EOE.