Skills Description Level Comments Microsoft Office dvanced Sense Of Urgency dvanced Interpersonal Skills dvanced Highly Organized dvanced Service & Phone Skills Beginner
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Job Description & Requirements Job Type: Recruited Number of Positions: 1 System Location: Client Coatings US LLC - 2132 Created Date: 5/8/2025 Job Title: End to End Supply Chain/Customer Care Support Representative CWR Type: W-2 Reason: Resignation/Open Position
Qualifications: To be successful as a Customer Care Coordinator, candidates will have the following:
• Minimum of 3 years' experience in customer care/customer service.
• No job hoppers - minimum tenure of 2 years at present and previous employers. Prefers minimum tenure of 2-3 years.
• Prefers successful prior experience in customer care/customer service.
• Computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications.
• Can handle multiple PC applications and proficient in copy and paste functionality.
• Ability to interact with the customer in helpful and friendly manner and to understand customer needs.
• Are adapt at multitasking and capable of handling multiple responsibilities simultaneously.
• Can set priorities and manage time in a very dynamic working environment.
• Have proven ability to work well in a team environment and help achieve common goals
• Have strong oral and written communication skills and strong problem-solving skills.
• Knowledge and/or skill in SAP (S4HANA) No additional medical clearances except for drug screening. Work hours are not flexible. They are as posted.
Responsibilities: Under direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Client primary point of contact for customers.Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customer issues. Whether it's answering questions, directing customers to the Client product experts, or following up on a shipment, we consider our Customer Care team to be our problem solving and solution "champions", delivering winning results to customers.As Customer Care Coordinator, You:
• Collaborate effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Client ability to satisfy them.
• Understanding and following customer non-conformance process.
• Completing material availability inquiries and price discrepancy reporting.
• Providing consistent quality service and acting as liaison for customers and external service providers.
• Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination
Comments/Special Instructions this position will be hybrid 3 days in Southfield office (Monday through Wednesday) and 2 days from home (Thursday and Friday). times are not very flexible due to the nature of it being customer care. being a team player , being flexible with often changing priorities and multitasking is extremely important to succeed in this role.
Attached Documentation: job description as posted in step 1 Job Description 5/8/2025 9:52 AM (EST) Nicola Marcus
Requestor & Work Location Requested by: N/ lternate: N/ Report To: N/ Phone: N/ Ext.:N/ Travel Required: How Much Travel? Report To Manager's Office Address 26701 Telegraph Rd, Southfield, MI 48033 United States Start Date: 6/2/2025 Work Days: Sun Mon Tue Wed Thu Fri Sat End Date: 6/1/2026 Start Time: 8:00 AM Total Reg Hours: 42.50 End Time: 5:00 PM Overtime Required: Lunch Time: 30 Minutes Exempt: Open Bid:
Attachment: Where the chemistry happens Under direct supervision of the Customer Care Manager, this position is responsible for the entire order fulfillment process. The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Client primary point of contact for customers.
Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customer issues. Whether it's answering questions, directing customers to the Client product experts, or following up on a shipment, we consider our Customer Care team to be our problem solving and solution "champions", delivering winning results to customers.
As Customer Care Coordinator, You Create Chemistry By - Collaborating effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Client ability to satisfy them.
- Understanding and following customer non-conformance process.
- Completing material availability inquiries and price discrepancy reporting
- Performing concise and timely accounts receivable conciliation.
- Contributing directly to supply chain initiatives of Days Sales Outstanding (DSO) including managing slow moving or aged inventory reduction via direct interaction with sale/product management and customers.
- Providing consistent quality service and acting as liaison for customers and external service providers.
- Understanding and enforcing stated business rules and raise awareness to situations where resolution requires cross functional coordination
If you - Have a HS Diploma or equivalent with at least 2 years of professional experience (internships included)
- Have a bachelor's degree with at least one year experience.
- Have demonstrated computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications.
- Can handle multiple PC applications.
- Have ability to interact with the customer in helpful and friendly manner and to understand customer needs.
- Are adapt at multitasking and capable of handling multiple responsibilities simultaneously.
- Can set priorities and manage time in a very dynamic working environment.
- Have proven ability to work well in a team environment and help achieve common goals
- Have strong oral and written communication skills and strong problem-solving skills.
It is Desired - Knowledge and/or skill in SAP (S4HANA)
- Developed business acumen.
- Knowledge of Non-conformance Management (NCM) process
- Basic knowledge of eCommerce platforms
- degree in supply chain management or Logistics. Knowledge and understanding of supply chain process, materials planning.
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