Customer Care Support Rep (Supply Chain) We are pleased to recruit for a company whose corporate purpose is to create chemistry for a sustainable future and has been doing so for 150 years. Their portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. Their products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. Our client is expanding and seeking a
Customer Care Support Rep (Supply Chain) in
Southfield, MI Responsibilities: - Responsible for the entire order fulfillment process.
- The successful candidate will be a strong team player who works well with others and understands and follows defined Customer care processes and procedures to serve as the Facility primary point of contact for customers.
- Collaborate effectively and efficiently with team members to manage order to cash process activities such as entering and processing orders, expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process and removing obstacles that may impact customer requirements and Facility ability to satisfy them.
- Understanding and following customer non-conformance process.
- Completing material availability inquiries and price discrepancy reporting.
- Providing consistent quality service and acting as liaison for customers and external service providers.
- Understanding and enforcing stated business rules and raising awareness to situations where resolution requires cross functional coordination
Requirements: - Minimum of 3 years' experience in customer care/customer service.
- No job hoppers - minimum tenure of 2 years at present and previous employers, Prefers minimum tenure of 2-3 years.
- Prefers successful prior experience in customer care/customer service.
- Computer proficiency with Microsoft office suite of products (Outlook/TEAMS/Excel/Word) and web-based applications.
- Can handle multiple PC applications and proficient in copy and paste functionality.
- Knowledge and/or skill in SAP (S4HANA)
Must have a valid driver's license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.Education: High School Diploma or GED
Location: Southfield, MI 48033
Pay Rate: The pay range for this position is $30.00 - 31.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Work Schedule: Hybrid 3 days in Southfield office (Monday through Wednesday) and 2 days from home (Thursday and Friday). Monday - Friday 8:00 AM - 5:00 PM
Length of Assignment: Contract to hire
For more information, please contact us at: Avionte Job : 4444
Recruiter: Eddy Woodard
Email: Benefits:Cenergy employees can enjoy the following robust benefits and resources:
Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
Continuous Employment Development and Learning
Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
401K
Healthcare & Healthcare Group Medical Coverage
Dental Insurance Coverage
Vision Insurance Coverage
Basic Life Insurance & AD&D
Long Term Disability
Voluntary Short-Term Disability
Access to Health Joy
GAP Medical Coverage
Direct Deposit
Health Savings and Flexible Spending Accounts