EMS Senior Administrative Specialist

Salary: $14.72 - $21.60 Hourly
Location : Georgetown: 3189 SE Inner Loop, TX
Job Type: Full-Time
Job Number: 14.03037
Department: Emergency Medical Services
Opening Date: 06/09/2025
FLSA: Non-Exempt

JOB SUMMARY
Reporting directly to the Division Administrative Manager, responsible for providing administrative support to the Williamson County EMS Department by performing reception and clerical duties.

EXAMPLES OF WORK PERFORMED

• Provides coverage at a reception desk to assist visitors and callers
• Provides customer service via telephone, email or in person
• Assists public with class registration, medical record and billing request questions, and general information
• Assists with receiving EMS Warehouse items
• Responds to routine and mid-level questions, generally in-person, by phone or email
• Answers multi-line telephone and monitors multiple departmental email accounts
• Refers requests for detailed information to appropriate departmental personnel
• Processes internal and external mail, and checking mail at off-site post office box
• Maintains office supply inventory and places orders, as needed
• Coordinates office equipment maintenance

• Maintains accurate medical records as well as assists with oversight of retention and storage of department and patient files
• Receives and files documents into electronic patient care reporting system
• Transmits documents to contracted billing company
• Submits building maintenance requests for completion
• Coordinates and schedules the use of the North Campus Facility conference rooms
• Manages and schedules class reservations for public

• Receipts clientele for various payments
• Assists in the processing of deposits as needed
• Assists in purchase order preparation as needed
• Creates and maintains various reports, forms, worksheets, and informational materials as needed
• Ensures comprehensive filing systems are maintained and up to date
• Enters and verifies data within applicable databases and systems
• Cross-trains with office staff in other areas to ensure continuity of departmental operations

• Attends all meetings and trainings, as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to - Division Administrative Manager
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying
• Position involves operating a motor vehicle

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent and two (2) years of clerical experience including data entry and customer service
• Working knowledge of Microsoft Office Suite

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

• Valid driver's license

PREFERRED QUALIFICATIONS

• Prior experience working in a public-sector environment
• Three (3) years of clerical experience including data entry and customer service experience
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and medical practices
• Bilingual (Spanish)

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A

SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at .
01

Do you have a high school diploma, or equivalent?

• Yes
• No

02

Do you have at least two (2) years of clerical experience which include data entry and customer service tasks?

• Yes
• No

03

Do you have working knowledge of Microsoft Office Suite, to include Word, Excel, Outlook, Teams and One Drive?

• Yes
• No

04

Do you currently possess, or have the ability to obtain, a valid driver's license within 30 days of hire?

• Yes
• No

05

Due to the nature of this position, the successful applicant must be able to pass a comprehensive criminal records check. The offer of employment will be contingent upon a non-disqualifying criminal history and OIG LEIE database background check, and passing a drug test and physical exam (provided by County). I am able to meet this requirement.

• Yes
• No

06

Please describe your knowledge/experience, if any, with Health Insurance Portability and Accountability Act (HIPAA) practices.
07

Based on the job description, why do you believe you are the best candidate for this position?
Required Question