Salary : $49,116.00 - $66,012.00 Annually
Location : Pierce County - Tacoma, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 3
Department: Employment Security Department
Division: Workforce Services
Opening Date: 01/16/2025
Closing Date: 1/30/:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.Candidates with the ability to effectively communicate in both Spanish and English are encouraged to apply. About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Duties As an Employment Development Specialist, you'll provide personalized support to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. If you're passionate about helping others and enjoy a dynamic, collaborative environment, apply today to support our mission of connecting job seekers with employers. This role is located in Tacoma, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the WorkSource Pierce office, upon demonstrating proficiency within the position.
Some of your daily tasks include but not limited to: - Greet customers entering the WorkSource One Stop Center and set the tone for a valuable and meaningful visit.
- Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
- Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
- Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
- Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
- Facilitate in-person Job Hunter series workshops in the Center.
- Record and maintain case notes in ESD's customer management database (MIS).
- Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.
To request a full job description, click hereQualifications Required: One
(1) year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
OR A Bachelor's degree and two
(2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
OR A combination of education and/or relevant experience equals six
(6) or more years.
Education to Experience Equivalences: Associate Degree = 2 years Bachelors Degree = 4 years Master's Degree or Higher = 5 years
Additional Requirement of Employment: - Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- This position is based in a WorkSource location and has a flexible option of up to 1 day telework and 4 days in office which is subject to change based on future needs of agency office expectations.
Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Please submit your Cover Letter, and Resume with your
Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information Why work with us? Ourdrive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact
Katie Swanson or the
Talent Acquisition Team, orWashington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact or or toll free , Washington Relay 711.
This organization participates in E-Verify More than Just a Paycheck. Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP) . click apply for full job details