We're seeking an Account Manager to manage a book of business consisting of large accounts with 1,000+ lives, including a significant association program and Chinese government account.
Established in 1989, C&M First, a subsidiary of One80 Intermediaries, is one of the largest Asian owned insurance agencies in the United States. The firm provides innovative insurance solutions that are designed for clients with diverse backgrounds and unique requirements. The C&M team is multi-cultured and multi-lingual, ensuring brokers receive tailored solutions and market leading customer service.
Your Impact: - Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntary benefits, specifically within the international market.
- Proactively provide client service in response to day-to-day service issues and questions; escalate, as necessary.
- Actively seek improvements to client service and efficiencies within teams by identifying improved processes.
- Work with clients, particularly those from foreign countries, on navigating the US healthcare system, including assisting with finding primary care physicians and understanding the healthcare procedures.
- Prepare, or coordinate, renewals, and RFPs, summarize vendor responses, spreadsheet proposal results, and develop the client presentations.
- Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
- Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.) Travel to client sites, approximately 2-3 times per year (overnight travel may be required)
- Accountability for updating client information within appropriate software (e.g., Epic) in a timely manner
- Maintain and expand relationships with existing clients through regular communication and proactive service.
Successful Candidates Will Have: - Life, Accident and Health insurance license required (New York resident, willingness to obtain Texas license)
- 5+ years of health and welfare experience, including client-facing experience in the employee benefit industry is required
- Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services is required
- Bilingual (English/Mandarin) and experience working with international employee benefit plans and carriers (UnitedHealthcare, Cigna, Aetna, Geo blue) is highly preferred
- Strong Microsoft Excel, Word, and PowerPoint skills is required
- Bachelor's degree is preferred; GBA or CEBS certification is a plus
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, we were ranked 14th largest broker in the U.S. by Business Insurance.
At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $51,800 - $100,000 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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