Emergency Dispatcher/Call Center Agent

Shift: Friday, Saturday, Sunday and Monday - 1pm - 11:30pm

The Communications Center Emergency Operator is responsible for answering all emergency and medical code calls and dispatching the appropriate team(s). Knowledge of emergency procedures. grammar, spelling, punctuation, and typing skills. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction while typing. Ability to search dispatch procedures by facility, emergency situation and perform dispatch with 100% accuracy.
Responsible for answering emergency medical response calls from the Duke Community, patients and visitors facilitating emergency response efforts throughout the institution through the use of multiple communication tools and systems. Serve as the Emergency Information Center for staff, physicians and the Duke community.