Job Description Job Summary:
In this role, you will lead the strategy development and execution for Yami's
lifecycle marketing channels, with a focus on automating email, in-app messaging, mobile push notifications, and SMS. As an advocate for customer experience, you will serve as the primary point of contact for customer engagement and facilitate cross-functional collaboration.
About Yami:
Founded in 2013, Yami's mission is to bring the world closer by enabling everyone to experience and enjoy global flavors and products. As the top-ranked fastest-growing start-up on the Inc. 500 List, we offer an extensive selection of authentic food, beauty, home, and wellness products from Asia through our e-commerce platform, iOS, and Android apps.
Benefits & Compensation:
- 401(k) matching
- Health, dental, and vision insurance
- Paid time off (vacation, sick days, and holidays)
- $56K and above for Jr. Specialist Candidate
- $70K above for Sr. Specialist Candidate
- On-site gym and game rooms
- Employee discounts
- Complimentary coffee and snack
Job Responsibilities: • Collaborate with product, tech, engagement, and data analytics teams to implement automated lifecycle marketing channels
• Develop and execute iterative testing strategies to improve customer experience continuously (e.g.
Email Trigger)
• Create Yami-branded content tailored to various customer segments
• Analyze customer cohorts and segments to drive growth and optimize campaigns
• Design and test campaigns and templates that align content with customer preferences
• Track, analyze, and optimize key metrics including CTR, open rates, revenue lift, and overall engagement
Qualifications: • Bachelor's degree
• In-depth knowledge of data workflows, customer segmentation, automation, personalization, and ecommerce marketing best practices
• 3+ years of experience in a retention, marketing operations, or lifecycle marketing role
• Strong dedication to enhancing customer experience with a clear understanding of Yami's core customer base
• Exceptional attention to detail and strong interpersonal skills
• Experience with
Iterable or similar marketing platforms preferred
• Self-motivated with the ability to work independently
• Bilingual in Mandarin
Requirements