Job Title: Center Director
Reporting to: Regional Director
Location: Melbourne, FL
Description
SUMMARY OF POSITION: The Center Director is responsible for the overall business operations and management of the language center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Entrepreneurial orientation (Responsible for overall budget ownership)
• Analyze profitability, revenue, and margins
• Proactively report P&L status against financial objectives and identify anomalies
• Develop and meet KPI targets and other financial goals developed alongside Regional Director
• Propose innovative business opportunities to increase revenue or decrease costs
Communication and organizational skills
• Ensure that the company's policies and procedures are followed.
• Submit required reports and data as requested
• Manage financial center controls
• Ensure that center funds and property are secure and accounted for
• Manage communication with sales directors/counseling agents and local referral sources
Customer orientation
• Develop and maintain strong links and relationships with stake holders (incl. HI or landlord)
• Further develop and implement student service offerings
• Develop quality student services that build community, drive and manage an agreed-upon retention % within the center. Implement company retention and returners strategies
Managing change
• Initiate and/or develop center plans and processes related to ELS's core strategic priorities
EOE/M/F/D/V
• Ensure that the center is known and respected by the university community, industry peers, and referral sources by doing center-specific outreach
• Deploy appropriate change management techniques as needed
Strategic thinker
• Develop center plans specifying goals, strategy, staffing, scheduling and identification of risks, contingency plans and allotment of resources
• Continually define ways to increase customer satisfaction and maintain lasting stakeholder relationships
Fostering team work (Manage, motivate, discipline, mentor and lead the team)
• Ensure rigorous performance management of team, with regular individual and team reviews. Utilize the MIT process to identify and drive Most Important Tasks.
• Lead, mentor and guide all staff
• Promote good personnel relations and compliance with Human Resources policies and manage staff in a fair and professional manner
• Recruit and retain qualified staff
• Assign duties and responsibilities and scope of authority to staff
• Provide opportunities for people to learn to work together as a team. Recognize and encourage behaviors that contribute to teamwork
• Promote activities that result in center growth; work with various ELS departments for promotional activities resulting in center growth
Other
• Promote and maintain a safe place to work, a clean and attractive atmosphere.
• Ensure compliance to all regulatory requirements, State and Federal laws.
• Ensure that the companies' policies and procedures are followed
• Ensure the quality of the academic program and adherence to instructional standards
• Ensure that materials used are updated and professional in nature
• Perform other duties as necessary or assigned
QUALIFICATIONS AND EXPERIENCE:
Education: BA from an accredited college/university and TEFL Certificate with equivalent experience required; MA in TESOL, Applied Linguistics or related field preferred.
Experience: A minimum of three years managing an ESL or educational program with full supervisory responsibilities, including hiring/evaluating personnel. Experience in sales and fiscal management and cross-cultural or international experience preferred.
COMPETENCIES:
- Business management acumen and decision-making ability
- Excellent communication and organizational skills
- Customer service focus/orientation
- Managing change
- Strategic thinker
- Foster teamwork
SUPERVISORY RESPONSIBILITITES: The Center Director is direct supervisor for administrative
staff at the center, including the Academic Director, Registrar, International Student Advisor
and IELTS Administrator.
TRAVEL REQUIREMENTS: Minimum amount of travel
SALARY: $56,500 per year
ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Please note, the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion.
ELS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
About ELS, ILSC & Greystone College
A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world's most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 9 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.
In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.
Our Core Values
PASSION:To enrich & transform people's lives
INNOVATION:To evolve through creativity & diversity.
RESPECT:To treat everyone with compassion & dignity.
COLLABORATION:To build community & achieve more together
INTEGRITY:To act responsibly & ethically in everything we do
ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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