Location:Work from home (Pennsylvania)
Shift:Days (United States of America)
Scheduled Weekly Hours:40
Worker Type:Regular
Exemption Status:Yes
Job Summary:Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance.
Job Duties:- Develops a strong understanding of assigned application(s).
- Meets with relevant personnel to gather information and observe workflows.
- Understands the current and proposed standard workflows. Identifies opportunities to streamline the workflow to gain efficiencies.
- Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
- Performs application testing including scenario-based and parallel testing.
- Learns to apply critical thinking to problem solving and strives to understand the root cause of the issue.
- Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc. Learns and begins to apply appropriate issue escalation.
- Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
- Actively participates in meetings by being an engaged listener and offering both feedback and input.
- Prepares training material and conducts training classes in either virtual or in-person settings.
- Adheres to best practices regarding information security.
- Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
- Provides remote and/or on-site support as needed to end-users.
- Supports system upgrades, patches, and monitoring.
- Assists in the preparation of department guidelines, standards, procedures, and policies.
- Participates in vendor review and selection processes.
- Participates in testing the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
Position Details:- Epic Certification in EpicCare Ambulatory, Healthy Planet, Resolute PB, Charge Router, or outpatient specialty module such as Beacon, Phoenix, Dialysis, etc. preferred
- May need to travel within the Geisinger footprint to support merger/acquisition, site implementation, or major release/functional upgrades to EpicCare suite of applications
Education:High School Diploma or Equivalent (GED)- (Required)
Experience:Minimum of 5 years-Relevant experience (Required)
Certification(s) and License(s):Skills:Communication, Critical Thinking, Interpersonal Communication, IT Environment
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.