Electron Beam Service Technician & Coordinator
Location of work: Methuen, Massachusetts 01844 USA.
NHV America is looking for an experienced field service technician who will be coordinating and participating in the service, maintenance, and repair of Electron Beam Processing Systems for the customers in the Americas.
Responsibilities:
- Plan, schedule, and communicate recommended preventive maintenance services with existing and new customers. This includes field work supervising maintenance services at customer sites.
- Maintain log of working reports that detail services performed, parts used during the service and recommended next steps for each customer.
- Maintain customer service history and planning for future preventative maintenance work.
- Review and recommend replacement parts and new equipment for customer services or their stores.
- Be available to answer customer questions by phone and email, which may require research of their prior work records and installation records.
- Coordinate the scheduling of services between our headquarters in Japan, our office in the USA, our USA-based subcontractors, and our customers in the Americas.
- Maintain and organize local inventory and request restocking as needed.
- Packaging, shipping, and receiving of parts from Japan, our inventory, and inspecting returned parts for maintenance.
Expectations:
- Must be a person of integrity with a strong willingness to respect and help our customers.
- Willing to travel (may be up to 50%) and work domestically and occasionally internationally, which at times will include weekends and holidays.
- Familiarity with Operating & Maintenance Manuals and able to read schematics and other technical drawings.
- Must learn the operation of Electron Beam Processing Systems. Training will be provided at our parent company headquarters and at customer sites.
- Must be a well-organized individual with the ability to write comprehensive after-action reports.
- A sense of urgency with respect to organizing people and solutions to solve a customers' issue.
Qualifications:
- Technical training in electronics and instrumentation. Comfortable around industrial machinery.
- Experience with the operation and servicing of electromechanical equipment and systems.
- Experience with vacuum systems and PLC's.
- Mechanically adept person with a willingness to "roll up their sleeves" as necessary.
- Experience training and coaching operations personnel.
- Experience with or willing to learn operation of forklifts and pallet lifts.
- Adept in the use of MS Office applications (Outlook, Word, Excel).
Benefits
- Medical, Dental, & Vision Insurance w/80% employer contribution
- 401(k) w/company matching
- Long Term Disability Insurance
- Paid Holidays (14) and Vacations
- Annual Christmas Bonus
This is a salaried (exempt) position
About NHV:
NHV Corporation serves all people based on our high voltage/vacuum technology, cultivated for many years by our parent company at Nissin Electric Co., Ltd., We design, manufacture, and service Electron Beam Processing Systems ("EPS") that beneficially alter the structure of materials; applications for the EPS include crosslinking, curing, grafting and sterilization.
Our Electron beam Processing Systems (EPS) are currently in use in more than 30 countries. As we become ever more international, we are actively engaging in research to develop a new generation of systems, further extending our industry leadership.
Interested in this opportunity?
Please send your resume to our recruitment partner, Miki Akuta