Long standing controls manufacturer seeks Technical Support Specialist with Electro-Mechanical devices: gate operations, appliances, overhead doors, etc This Jobot Job is hosted by: Tim Fallman
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $20 - $28 per hour
A bit about us: THIS IS NOT PC OR COMPUTER TECH SUPPORT
This IS a CUSTOMER technical support position helping fix technical issues with electrical/mechanical gates and entry systems that are not computer related
Located just north of LAX Airport, we are a long standing, trusted manufacturer of a variety of electronics and innovative Control Systems and pride ourselves on maintaining one of the best technical customer service departments in the industry. Currently, we are in need of a Technical Support Specialist who has the following skills and knowledge
Why join us?- Competitive hourly rate.
- Great Benefits Package.
- Growth opportunities.
- Profit Share
- 401k
- Christmas Bonus
Job DetailsJob Details:
We are currently seeking a seasoned Electro-Mechanical Technical Support professional to join our dynamic support team. In this role, you will assist dealers, property managers, and product users resolve technical issues with electrical and mechanical gates, access controls, appliances, and warehouse doors. You will work within a technical support ticketing system and uphold the highest customer satisfaction, service, and rating
Responsibilities:
1. Provide technical support and troubleshooting for electro-mechanical systems including vehicle gates, access controls, appliances, and warehouse doors.
2. Diagnose and repair faults in these systems to ensure minimal downtime and maximum operational efficiency.
3. Develop and implement preventative maintenance programs for all electro-mechanical systems.
4. Collaborate with the manufacturing team to optimize processes and improve equipment performance.
5. Document all technical issues and solutions, creating a comprehensive knowledge base for future reference.
Qualifications:
1. A minimum of 3+ years of experience in a similar role
2. Proven expertise in the maintenance and repair of electrical, mechanical, gates, access controls, or similar
3. Experience within a technical support ticketing environment
Interested in hearing more? Easy Apply now by clicking the "Apply" button.