Electrical Engineer Program Manager

Experience level: Associate Experience required: 3 Years Education level: Bachelors degree Job function: Management Industry: Electrical/Electronic Manufacturing Compensation: $81,000 - $100,000 Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Job Description: Summary: The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. This role requires a background within an electronics manufacturing service (EMS) or contract manufacturer (CM). Responsibilities: Leader of the Customer Focus Team (CFT). Prioritize and monitors all CFT activities. Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. Ensures successful new product introduction: Executes to NPI standard process Understands and monitors S&OP Identifies and secures skills needed for effective transitions Sets appropriate expectations with customers Manages pricing and ECO prioritization during the process Understands and maintains customer product knowledge and roadmap Gains understanding of customer market and competition Establishes and monitors KPIs related to E&O, PPV and inventory turns Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion. Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action. Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) Ensures appropriate attendees are well prepared for meeting, understanding data and issues Sets meeting objectives, develops agendas and tools to accomplish objective Prepares internal teams for meeting Aligns topics and presentations with customer prior to meeting Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives. Accountable for driving objectives related to continuous improvements Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations. Works with SCA to ensure resolution of excess and obsolete inventory issues. Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous. Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity Ensures customer demand (PO and Forecast) is managed and well understood by CFT members Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations) Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment Monitors customer revenue plan through demand outlook Understands contractual obligations of the contract related to: Qualifications: Excellent written and verbal communication skills Effective interpersonal skills Effective multitasking skills and the ability to take on additional responsibilities as required Effective organization and prioritization skills Demonstrate high attention to detail Ability to work with diverse groups Demonstrates discretion, confidentiality, independent judgment and professionalism. Ability to work with minimal supervision and guidance, exercising discretion and independent judgment. Understanding of and ability to use continuous improvement tools. Strong customer service and client focus Working knowledge of productivity tools, including Microsoft Office products and Team's conferencing software. Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels. Enthusiastic and motivational communicator with multi-cultural experience. Demonstrates effective customer interface skills. Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies. Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues. Effective negotiation and problem-solving skills. Effective analytical, planning and organizational skills. Collaborate and influence cross functional peer leaders in order to obtain support for process improvements Solid financial understanding, risk analysis ability, relationship building and project management. Additional Specific Qualifications for this position: 4-year degree in engineering discipline or business Ability to work collaboratively with suppliers, customers and internally Proven ability to take on project leadership/ownership and complete projects in a timely manner Ability to support a global business operation as required Demonstrates discretion, confidentiality, independent judgment and professionalism Excellent written and verbal communication as well as presentation skills Manage, understand and present data for monthly program reviews Understanding of and ability to use continuous improvement tools Ability to drive solutions to complex planning issues with limited supervision Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction Solid financial understanding, risk analysis ability, relationship building and project management Available for travel up to 25% of the time, including day, overnight and internationally, as required Education: 4-year degree in engineering discipline or business MUST HAVE 4-year degree in engineering discipline or business. Experience within an electronics manufacturing service (EMS) or contract manufacturer (CM). Experience in productivity tools, including Microsoft Office products and Team's conferencing software. Experience in supporting a global business operation.