EHR Trainer

JOB SUMMARY:

The EHR Trainer organizes and facilitates training and provides health systems support. Assists with organizing and maintaining training and support content, manuals, and FAQs. Executes all duties as assigned.

PRIMARY FUNCTIONS

1. Organize and facilitate EMR training during orientation for new hires.
2. Serves as an instructor for EMR and Practice Management education.
3. Assist with maintenance and upkeep of new hire training content, manuals, and FAQs.
4. Assist in creating and upkeep of educational videos and handouts for workflows.
5. Gathers and analyzes progress and results from training programs and prepares reports on findings.
6. Assist with software implementation, updates, and special projects as required.
7. Responds to request for training support assistance in person, via phone, or electronically through the Ticket System.
8. Research questions using available information resources.
9. Advise users on appropriate actions
10. Follow standard help desk procedures and phone etiquette.
11. Log all help desk interactions. Update the Ticket System at all times.
12. Redirect problems to appropriate resources.
13. Identify and escalate situations requiring urgent attention.
14. Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions.
15. Stay current with system information, changes, and updates based on current equipment and software needs.
16. Appropriately maintain department files.
17. Assure good communication and coordination exists between True Health and its agencies, vendors, and the general public; provide assistance and support as needed.
18. Assure EHR functions are followed in accordance with established standards, policies, and procedures.
19. Assume ownership of user issues and strive to provide excellent services to all staff.
20. Other responsibilities as assigned.

EDUCATION AND EXPERIENCE

1. AA or BA preferred
2. 1 - 3 years of experience in the healthcare industry
3. 1 - 3 years of experience in adult training environments
4. Working knowledge of AthenOne preferred

KNOWLEDGE, SKILLS, AND ABILITIES

1. Skill in program development and instruction.
2. Skill in identifying trends in departments/programs and determining training impacts.
3. Skill in developing cost-effective programs and facilitating cutting-edge training methods used by up-to-date training specialists.
4. Ability to communicate effectively with all levels of employees.
5. Ability to prioritize and coordinate multiple projects.
6. Ability to travel to all geographically separated locations.
7. Ability to view and work with computers for long periods.
8. Knowledge of Microsoft Office applications to include Microsoft Word, Microsoft Excel, and Microsoft Outlook.

ADDITIONAL QUALIFICATIONS

1. None

REPORTING RELATIONSHIP

1. Reports to the Systems Training Manager

PHYSICAL REQUIREMENTS

1. Involves sitting approximately 70 percent of the day, walking or standing the remainder and during training programs.
2. Ability to stand for long periods of time.