EHR Application Support Analyst

This is not a remote role and is expected to be onsite in Truckee, CA

Bargaining Unit: EA

Rate of Pay: $37.34/hour + DOE

Summary
The EHR Application Support Analyst offers in-depth expertise on the functionality of EHR solutions, primarily EPIC, and possesses a thorough understanding of end-user workflows and the specific needs of various departments. This role involves developing and delivering comprehensive training programs, including refresher courses, efficiency training, new employee onboarding, and training for system upgrades. The analyst plays a critical role in supporting the implementation of existing and future EHR systems and modules, as well as managing system conversions as they relate to a community connect health system. By ensuring that healthcare staff are well-trained and operational workflows are effectively implemented, the EHR Application Support Analyst helps maintain the smooth operation and desired performance of EHR utilization within the organization. Provides expertise on application functionality and is well-versed in end-user workflows and departmental needs. Develops and executes training for refresher, efficiency training needs, new employee onboarding, and upgrade training. Supports system implementations and conversions.

Essential Duties and Responsibilities

• Primary point of contact for assigned Ambulatory Clinics, understand their processes and workflows and have advanced knowledge of their applications.
• Advanced knowledge of EPIC Ambulatory module.
• Cross trains to support other Epic modules including Orders.
• Cross trains to support Cancer Center EMR.
• Provides expertise on application functionality.
• Participates in workflow testing during system upgrades.
• Maintains documentation on system processes and procedures.
• Stays current with new application functionality and enhancements.
• Provides a role-based training program.
• Trains, assesses end-user proficiency.
• Creates and maintains training materials.
• Maintains training policy and procedure documentation.
• Performs data auditing and validation to ensure accuracy of system data.
• Provides customer service to users and troubleshoots application/system issues.
• Communicates and resolves system issues to maximize system potential.
• Participates in cross functional work teams and works with a variety of customers to identify functional needs and solutions.
• Documents and reports system issues through internal chain of command; communication with vendor where appropriate.
• Maintains and develops professional skills through training (both hospital provided and self-directed).
• Demonstrates high standards in HIPAA privacy practices. Job Duties require access to and availability of PHI on a daily basis.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
Associate's Degree IT and/or Healthcare or 1-2 years relevant experience

Required Licenses/Certifications
Credentialed in Epic Ambulatory

• Upon hire.

Other Experience/Qualifications

Required:

• Certifications: Credentialed in Epic Ambulatory upon hire.
• Strong Interpersonal and Communication Skills: The role requires exceptional interpersonal skills to build and maintain positive relationships with clinic staff and stakeholders. Effective communication skills, both verbal and written, are essential for conveying information clearly and collaborating with team members.
• Strong Organizational Skills: Exhibits strong organizational abilities to manage multiple tasks and projects efficiently, ensuring that all responsibilities are handled in a timely and orderly manner.
• Ability to Multi-Task: Juggle various tasks simultaneously, the role involves managing different aspects of clinic operations and support without compromising quality or efficiency.
• Excellent Problem-Solving and Communication Skills: Strong problem-solving skills are necessary to identify issues, develop solutions, and implement them effectively. Additionally, excellent written and oral communication skills are required to document processes, create training materials, and interact with clinic staff.
• Self-Starter and Motivator: A proactive self-starter who takes initiative and motivates themselves and others to achieve goals and complete tasks without constant supervision.
• Willingness to Address Issues and Take Ownership: The role requires a proactive approach to identifying and addressing issues. Must know when and how to escalate matters appropriately to ensure timely resolution.
• Understanding and Documenting Business Processes: The ability to understand and accurately document business processes is crucial for maintaining efficient clinic operations and ensuring that all procedures are well-documented and followed.
• Process Redesign and Change Facilitation: Capable of working on process redesign teams, facilitating change, and improving clinic workflows to enhance efficiency and patient care.
• Collaboration with Diverse Staff: The role involves working closely with a variety of clinic staff, including providers, nurses, medical assistants, administration, and non-clinical personnel. Knowledge of clinical workflows and practices is essential to provide effective support and training.
• Strong EPIC Healthcare Applications Experience: Extensive experience with EPIC Healthcare applications is required to support clinic operations and ensure the effective use of the EHR system.
• Experience with Data Platforms: Knowledge and experience with data platforms are important for performing data auditing, validation, and ensuring the accuracy of system data.

Preferred:

• Proven Track Record: A history of producing high-quality deliverables on time, demonstrating ownership and accountability for their assignments. A strong work ethic and commitment to excellence are essential.
• Experience with Ticketing Systems: Familiarity with ticketing systems is necessary for managing and resolving support requests efficiently.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.