Job Description Job Description
Position Overview This eCommerce Specialist is responsible for increasing business through the eCommerce channel in line with the Company's strategic goals. This will be done by identifying web leads, reviewing current customer web logins for opportunities, training, coaching, and educating appropriate branch personnel on e-Commerce process, benefits, and the utilization of available resources. The e-Commerce Specialist will assist branches via in-person and virtual visits to branches and aid with on-site events to drive engagement. Branch process flow and warehouse layouts will be reviewed regularly to facilitate web order receiving, picking, staging, and quick will call process at the individual branches.
Roles and Responsibilities - Review the Johnstone Supply (Corp) monthly member report and evaluate data to provide leads to sales and operations. Member report consists of web opportunities and sales lead opportunities that detail ticket line items. The report will allow the coordinator to assist with conversion of opportunities of accounts to web based (if applicable).
- While visiting branches, the monthly progress reports will be shared with branch manager and operations on current sales, projection, quarterly and yearly goal update. Similar meetings will be held with outside sales team (TM's).
- Be the single point of contact responsible for the organization's e-commerce business efforts.
- Make initial call/e-mail to customer to notify of log in credentials and guide them through product list navigation and/or have webstore navigation presentation emailed.
- Collaborate with Marketing Coordinator to set up monthly web promos to drive sales through eCommerce.
- Assist with developing or reconfiguring Standard Operating Procedure (SOP) for open/new orders.
- Meet with Johnstone Supply (Corp) E-Commerce director monthly to discuss strategies and implementation of strategies in other markets to boost web sales in the South Texas group.
- Conduct In-Store Demos and training to show customers the value of e-commerce and determine appropriate solutions for e-Commerce activity.
- Communicate with non-managed accounts to find opportunities and follow-up with additional help.
- Conduct customer-site training, when appropriate.
- May assist with special duties and assignments as needed.
Required: - High School Diploma or G.E.D.
- Minimum of two years' experience in eCommerce or branch operations.
Preferred: - Bachelor's degree in a relevant field.
- Academic training in analytics or research.
- Experience with Google Analytics and/or other platform analytics software.
Additional Job-Specific Knowledge, Skills & Abilities
- General understanding of eCommerce concepts.
- Good interpersonal skills.
- Excellent verbal and written communication skills.
- High degree of attention to detail.
- Exceptional customer service skills.
- Knowledge of basic MS Office (Word, Excel, PowerPoint) functions.
- Strong analytical skills are critical for success in this position.
- Outstanding time management skills.
- Takes initiative in completing assignments.
- Stays up to date with technology.
- Comfortable with a team-based work structure; thrives in a flexible atmosphere and can easily adapt to changing situations.
Job Posted by ApplicantPro