eCommerce Operations Manager
Hybrid New York
Long-term ongoing contract
Job Description:
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
A leader in this role will be passionate about increasing operational efficiency with business and technology leaders.
To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.
Key Responsibilities
- Collect and manage dashboards of bugs and incidents that happen across our digital ecosystem to form a bigger picture that helps inform key improvements to prioritize
- Actively monitor all data tools for any friction patterns in the end-to-end operational landscape
- Manage day-to-day tasks prioritized by impact to the site customer and business manager of the site
- Review potential impact and proactively communicate issues/concerns in order to avert operational inefficiency
- Assist in creating light-weight frameworks, using data to break down problems toward collaborative, impactful solutions
- Contribute to standups and executive statuses
- Track OKRs on operational integrity for quarterly stakeholder review
- Identify metrics from various sources to highlight patterns, trends, and opportunities
- Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
- Cascade information and materials that support our desired interaction models
Qualifications
- Bachelor's degree or relevant business operations experience in a complex multi-brand retailer
- 5+ years of relevant work experience in program management
- Proven self-starter and ability to navigate ambiguity as well as balance the needs of multiple stakeholders
- Excellent communication, presentation and interpersonal skills
- Ability to facilitate actionable working sessions with distributed teams across all levels
- Experience creating and scaling new processes
- Experience working in a cross-functional team and navigating dependencies
- Comfortable with ongoing technological and organizational change
Technical Competencies
- Proficiency with Jira and other Atlassian products
- Proficiency with Excel and creating data charts from tables and formulas
- Experience driving data-driven initiatives using well-defined KPI metrics
- Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
- Solid understanding of data-driven decision making
- Understanding of multi-brand retail or eCommerce business
- Familiarity with with agile methodologies and iterative development processes
- Passion for eCommerce trends and best practices