About Us
Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftmanship to offer modern, iconic styles. From meticulously crafted designs to sumptuous details, each piece tells a story of timeless sophistication. Founded by master jeweler, Steven Lagos, the brand's signature Caviar collections offer bold, unique styles that encourage personal expression.
Position Summary
You're a detail-oriented and digitally savvy team player with a strong background in ecommerce. You thrive in a fast-paced, data-driven environment and have a passion for delivering an elevated, user-friendly shopping experience. A natural collaborator, you bring energy and accountability to every project-whether you're managing product uploads, reviewing site analytics, or coordinating with marketing and creative teams. Your adaptability, customer focus, and problem-solving mindset make you a key player in driving success for a luxury brand in the digital space. This is a hybrid role with four days in our Philadelphia corporate headquarters and one remote day.
Ideal Candidate
You thrive in a fast-paced environment where every day presents a new challenge. Your natural curiosity drives you to explore innovative solutions, while your resilience helps you navigate obstacles with confidence and grace. You're not just technically skilled; you also excel at connecting with others, breaking down complex concepts for teammates of all technical levels. Valuing collaboration, you bring a positive, can-do attitude to the team, always ready to lend a hand or share your knowledge. A proactive problem-solver, unafraid to take initiative, your dependability ensures that projects are completed on time and to the highest standard. With a strong work ethic and adaptability, you are eager to grow both personally and professionally in a dynamic tech environment.
Essential Functions
Site Operations & Merchandising
- Maintain and execute the ecommerce calendar, ensuring timely product launches and content updates
- Brief all site content updates and create shot requests for all seasonal and evergreen site assets
- Oversee the setup of new products, including imagery, copy, pricing, and categorization
- Monitor site functionality and performance, escalating issues and managing tickets as needed
- Conduct regular QA and end-to-end testing of new features and site updates
- Oversee the optimization of on-site search results and merchandising for discoverability and relevance
- Ensure product content and navigation reflect brand strategy and seasonal focus
- Manage Affiliate marketing program; planning all paid campaigns and conducting weekly reporting
- Oversee SEO keyword optimization efforts and strategic keyword targeting
Customer Experience & Optimization
- Partner with internal and external teams to continuously improve UX and the customer journey
- Analyze KPIs and site performance metrics to identify opportunities and recommend enhancements
- Manage relationships with platform vendors (e.g., SearchSpring, Partnerize, BrightEdge)
- Monitor customer behavior and site analytics to influence content and functionality decisions
Cross-Functional Collaboration
- Collaborate with Creative, Marketing, and Merchandising teams to execute digital campaigns
- Review email assets and provide content, linking, and merchandising feedback
- Support Ecommerce Director with planning and execution of digital projects
- Assist in competitive analysis and trend research to inform digital strategy
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 5+ years of ecommerce or digital merchandising experience, ideally in luxury retail or fine jewelry
- Proficient in managing Shopify or similar ecommerce platforms
- Experience working with CMS tools, digital marketing platforms, and analytics dashboards
- Strong project management skills; able to manage multiple initiatives and meet deadlines
- Analytical mindset with the ability to translate data into actionable insights
- Detail-oriented with strong communication and collaboration skills
- Passion for delivering premium customer experiences and upholding brand standards
Core Competencies
To thrive and grow with our company candidates must possess the following competencies:
- Customer Focus - Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' needs; promoting and operationalizing customer service as a value.
- Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Building Trusting Relationships - Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
- Growth Orientation - Harnessing technical expertise, continuous learning, and a commitment to improvement to optimize processes, address challenges, and achieve impactful results.