Overview Delaware North Sportservice is hiring a Ecommerce Manager to join our team at Little Caesars Arena in Detroit, Michigan. This newly created role presents a unique opportunity to shape and elevate the digital shopping experience for one of the NHL's most iconic franchises. The ideal candidate is a self-starter with a strong background in e-commerce, digital merchandising, and fulfillment operations, who thrives in a fast-paced, sports and entertainment environment.
Additional Details At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Unit Description Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Responsibilities- Develop and execute the overall e-commerce strategy for the Little Caesars Arena retail platform, including seasonal campaigns, new product drops, and special event promotions
- Manage the day-to-day operations of the retail department, online store, including product listings, pricing, visual merchandising, promotions, and inventory accuracy
- Collaborate closely with the merchandise buying team to align online offerings with in-arena assortments and key brand moments
- Partner with marketing, creative, and digital teams to support integrated campaigns that drive traffic, conversions, and fan engagement
- Oversee order fulfillment processes, ensuring timely and accurate shipping and handling in coordination with warehouse staff
- Monitor and report on e-commerce KPIs such as sales performance, conversion rates, cart abandonment, and user behavior; provide actionable insights to optimize the customer journey
- Ensure high standards of customer service through responsive communication, accurate product information, and efficient issue resolution
- Stay current on e-commerce best practices, trends, and technologies within retail and the sports industry, bringing innovation to the digital fan experience
Qualifications- Bachelor's degree in Marketing, Business, Digital Media, or related field preferred
- 3+ years of e-commerce or digital retail experience, ideally in a fast-paced, brand-driven environment
- Experience with e-commerce platforms such as Big Commerce or similar
- Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy
- Detail-oriented with excellent organizational and project management abilities
- Passion for sports, entertainment, and fan engagement
- Ability to work nights, weekends, and game days as needed
Physical Requirements- Must be able to lift at least 30 pounds
- Frequent standing, bending, lifting, and walking