Ecommerce Fulfillment Specialist

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Supply Chain is Hiring. At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Position: eCommerce Fulfillment Specialist
Shift: 2nd Shift, Sunday - Thursday 3:30pm - 11:30pm
Pay: $18.55
Additional Incentives: Training on 1st Shift, Monday - Friday 7:00am - 3:00pm till June 1st. Effective June 1st, $1.00 Shift Differential.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

Be part of the world's largest logistics company. DHL Supply Chain has been certified as a Great Place to Work in the US and Canada. Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

eCommerce Fulfillment Specialist Role Profile

Role Purpose:

The eCommerce Fulfillment Specialist is a cross-functional position trained in multiple areas of the operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. This role's primary responsibility will be the safe, secure, and accurate fulfillment of online customer orders. The associate will also be cross-trained in a variety of processes within the operation and will be trained to perform a number of activities including the inbound receipt and replenishment of unit and case inventory, picking orders via a hand held RF device or manual pick sheet, and configuring, packing and prepping customer parcels for shipment. Secondary activities and work assignments will include online order return inspection and credit, online order return salvage, inventory control, and parcel order load and shipment.

Key Accountabilities:

Order Fulfillment
Efficiently pick customer orders or shipments with a RF hand held device to ensure that the correct number of units and type of product is picked and prepped appropriately for shipment within a highly automated pick/pack environment.
Package product into bags, boxes, or totes per customer specifications.
Read and disseminate information on the product specifications and packaging requirements.
Inbound Receipt
Efficiently unload, segregate, count and prep supplier and warehouse transfer inventory for compliance checks, customer defined pre-receipt checks, and systemic work station receipt.
RF receipt single-unit item and multiple-unit item cases via the Warehouse Management System to ensure accurate unit item counts, product descriptions, product families and UPCs are captured and scanned into inventory prior to placing into automated sortation.
Physically and systemically build a put-away cart consisting of single item, multi-item, and specialized case inventory, such as high value and bridal, and perform an RF transaction scan to locate each item to a forward pick location.
Quality Control
Process case and unit level inventory in adherence to stated customer Quality Compliance programs and requirements to include checking for correct case size, case information, and product type and unit match per advance shipment notice (ASN), and log action items per vendor and customer compliance programs.
Process case and unit level inventory in adherence to stated customer Quality Assurance programs and requirements to include checking, logging, solving for and updating customer retail teams on errant shipments and inventory.
Process case and unit level inventory in adherence to stated warehouse and customer conflict resolution programs and guidelines.
Inventory Control
Accurately count and process inventory by location, unit count, size, barcode, and product type during inventory reconciliation and inbound receiving activities.
Understand and utilize system screens to monitor and move workload through the system.
Verify proper item is in the original packaging in preparation for scanning.
Assist in physical inventories and manage the accurate counting and reconciliation of customer unit and case inventory.
Returns Processing
Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during the returns and inspection process.
Process returns, inspecting the items for wear and determining proper disposition. Conduct a quality inspection and, if determined to be a sellable unit, repackage, label, and enter back into inventory. If the item(s) are not in sellable condition, prepare the product for destruction. Requires a thorough understanding of health and hygiene standards.
Identify items that require special processing or separation (e.g. hazardous material, store services, research, salvage). Ensure that scanned freight reaches the appropriate destination (e.g. slot, destroy, salvage).
Material Handling
Load, unload, move, stock, stage, and transport product to shipping locations utilizing non-powered material handling equipment.
Trained in the special handling requirements of specific product categories (i.e. bridal wear).
General Warehouse
Generate and utilize system reports and audit sheets to evaluate the shift progress.
Document quality checks and enter into the system.
Maintain a clean, neat, orderly, and safe work area at all times.
Complete daily inspection of equipment.
Perform other duties as assigned by management or customer in a highly automated pick/pack environment.

Additional Qualifications/Responsibilities

Required Education and Experience:

High School Diploma or Equivalent, preferred
0 to 12 months experience in a warehouse setting, preferred
Our Organization is an equal opportunity employer