Ecommerce Drop Ship Specialist

About usRural King is America s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and isconstantly expanding. Our annual sales exceed$2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.One thing our customers appreciate is our unique shopping experience, complete with complimentarypopcorn and coffee. It's just one way we show our appreciation for their support.At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and apeople-firstenvironment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance togrow professionally, contribute meaningfully, and make a difference in the lives of those we serve.How we reward you401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%Healthcare plans to support your needsVirtual doctor visitsAccess to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic s Complex Care Program15% Associate DiscountDave Ramsey s SmartDollar ProgramAssociate Assistance ProgramRK Cares Associate Hardship Program24/7 Chaplaincy ServicesCompany paid YMCA Family MembershipWhat You ll Do The Drop Ship Specialist is responsible for overseeing and optimizing the drop shipping process in for and Ensures the efficient operation of D2C by managing supplier relationships, monitoring performance metrics, and analyzing data to improve processes and profitability.Process and track drop-ship orders from placement to fulfillment.Build and maintain relationships with drop shipping suppliers, ensuring they meet the company's quality, pricing, and delivery standards.Conduct supplier onboarding process to reduce errors, delays, and misunderstandings.Collaborate with our EDI team to ensure proper supplier EDI testing. Monitor supplier performance to ensure timely and accurate order fulfillment.Resolve order discrepancies, shipping delays, and inventory shortages efficiently.Track stock levels across multiple suppliers to avoid stockouts and backorders.Work with suppliers to update and synchronize product availability data via EDI and order management systems.Analyze sales, order trends, and supplier performance data to identify inefficiency, opportunities for cost savings, and areas for improvement.Use data to forecast demand, ensuring that the suppliers can handle expected volumes and reduce instances of out-of-stock products.Manage the returns process by coordinating with suppliers to handle defective or unwanted products.Analyze return rates and work with suppliers to reduce instances of returns through better quality control and product descriptions.Stay updated on trends in the eCommerce and drop shipping industry to identify new products or suppliers that could improve the business.Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned.Supervisory ResponsibilitiesNoEssential Qualities for Success1-3 years of relevant work experience required.Bachelor s degree in business management or administration field and/or relevant work experience.Proficiency with Microsoft Office Suite or related software.Working knowledge of Microsoft Office Suite.Proficiency in e-commerce platforms.Excellent verbal and written interpersonal and communication skills.Excellent customer service skills. Strong understanding of logistics, inventory management, and shipping operations in the context of drop shipping.Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.Ability to follow, identify and address deviations from an established processAbility to prioritize tasks based on urgency and importance, adapting schedules, and plans as necessary.Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.Ability to approach challenges with a solution-oriented mindset.Possession of a growth mindset, characterized by a belief in the ability to develop talents and intelligence through handwork, dedication, and continuous with taking calculated risks and accepting accountability for decision outcomes.Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.Physical Requirements Ability to maintain a seated or standing position for extended durations.Capability to lift 15 pounds periodically.Able to navigate and access all facilities.Skill to effectively communicate verbally with others, both in-person and via electronic devices.Close vision for computer-related tasks.The pay range for this position is $47,000 - $62,160 annualized and is bonus eligible.Exact compensationis determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here :aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.