eCommerce Customer Service Representative

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

We're looking for an energetic, sharp-minded, and customer-focused professional to join our growing distribution company. As a Customer Service Representative, you will be the go-to expert for all product-related inquiries, assisting customers across various e-commerce marketplaces. You'll handle customer concerns, process returns and replacement parts, and ensure a seamless shopping experience. This is a high-volume Customer Service center role, ideal for a self-starter who thrives in a fast-paced environment.

Key Responsibilities:

Provide top-notch customer service via phone, email, and e-commerce platforms.

Address inquiries related to product parts, orders, returns, damage claims, and replacements.

Process customer requests efficiently and accurately, ensuring a smooth resolution.

Research and coordinate replacement parts for damaged or missing items.

Track order status and professionally relay updates to customers.

Handle complaints with professionalism, offering solutions and alternatives in a timely manner.

File damage claims with carriers and follow up to ensure resolution.

Assist with additional work-related duties as needed.

What We're Looking For:

Experience with eDesk Help Desk for eCommerce

Proficiency in Microsoft Office (Excel, Word, Outlook) and email management.

Exceptional communication skills - both written and verbal.

Strong multitasking and time-management abilities, with the ability to prioritize tasks.

Detail-oriented mindset - precision and accuracy are key.

A proactive, problem-solving approach to customer concerns.

Previous experience in customer service, e-commerce, or a call center is a must.

If you're a team player who thrives in a dynamic environment and loves providing outstanding customer support, we'd love to hear from you.