Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The E-commerce Operations Specialist is a cross-functional digital contributor responsible for ensuring product accuracy, platform health, and revenue-driving merchandising across Focus on the Family's online store. This role balances technical operations with marketing-savvy execution, supporting both day-to-day functionality and long-term sales growth. The ideal candidate is an independent executor who understands e-commerce systems and consumer behavior, and who thrives in a mission-driven environment where digital excellence meets ministry purpose.
Essential Duties/Responsibilities:
Strategic & Sales-Driving Responsibilities:
- Develops and executes digital product merchandising strategies that support ministry goals and increase online conversion
- Owns the setup, testing, and timely execution of sales promotions and campaign pricing across the e-commerce platform
- Serves as a stakeholder in digital marketing initiatives involving product placement, promotional planning, and calendar alignment
- Collaborates with the E-commerce Manager and cross-functional teams to identify and implement optimization strategies for product findability, search performance, and user flow
- Contributes to revenue growth by identifying underperforming products and recommending strategic improvements to content, categorization, or pricing
- Researches and identifies new products to be added to the online store based on market needs, gaps, and ministry alignment
- Identifies sales trends and recommends product or promotional adjustments to leverage growth opportunities
- Proposes new strategies or initiatives that enhance the profitability of the online store
- Monitors and analyzes inventory performance to balance product availability with sales velocity; proactively minimize stale inventory and optimize stock levels to support profitability
Operational Responsibilities:
- Manages the product lifecycle across platforms (BigCommerce, Salesforce, Aprimo), ensuring all data is accurate, current, and aligned across systems
- Coordinates product ingestion processes and asset management workflows in collaboration with internal teams and external vendors
- Monitors inventory levels and back-order statuses; proactively communicates risks and resolution plans to stakeholders
- Ensures marketing emails and digital promotions are accurately linked, tagged, and timed for execution
- Manages digital subscription access and product availability within Focus digital platforms
- Generates reports on promotional performance, product availability, and coupon usage to inform data-driven decisions
- Educates other departments on systems and workflows as needed (e.g., Salesforce product records, OrderDesk, etc.)
- Coordinates and submits internal product purchase requests in alignment with inventory needs and promotional schedules
- Processes and manages customer orders requiring manual fulfillment through select vendors, ensuring timely delivery and constituent satisfaction
Working Environment/Physical Requirements:
- Office environment in Colorado Springs, CO
- Monday-Friday, 8:00 AM - 5:00 PM; occasional flexibility for urgent projects
- Hybrid eligible after six months, per manager approval and team needs
JOB QUALIFICATIONS/REQUIREMENTS:
Character/Spiritual:
Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us "
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age."
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family's staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Supports the ministry's Christian mission through professional excellence and personal witness
Personal Characteristics:
- Attention to detail and commitment to data accuracy
- Analytical thinker who can identify process improvements
- Proactive and adaptable in a dynamic digital environment
- Effective time manager with ability to meet multiple deadlines
- Strong communicator and collaborator across departments
- Team-oriented mindset with humility and a servant leadership approach
- Calm under pressure and responsive in high-priority situations
- Passionate about delivering exceptional constituent experiences
- Desire to learn and grow
- Responsible, professional, and takes pride in our unwavering integrity
- Strong analytic skills, enjoys working at micro level not just macro
- People person, must enjoy personal interactions, comfortable in 1:1 relationships as well as groups
- Sense of humor
Knowledge/Experience:
- Bachelor's degree in Business, Marketing, Communications, or related field
- 2+ years of experience in e-commerce, merchandising, or digital retail operations
- Experience with e-commerce platforms such as BigCommerce, Shopify, or custom agency-built solutions
- Proficiency in Microsoft Excel (including formulas, sorting/filtering, basic pivot tables)
- Familiarity with digital platforms including Salesforce, Aprimo, Box, OrderDesk, Anedot
- Understanding of Product Information Management (PIM) fundamentals
- Competence with CMS platforms and digital file management
- Working knowledge of SEO basics and HTML formatting
- Basic QA mindset for product and promotional review
- Experience managing digital content across sales and donation platforms (e.g., AWS, iTunes)
- Working knowledge of FOF mission, philosophy, values, and objectives
Pay Range: $26.00 to $30.00/hr
Application Materials Required: Cover Letter, Resume/CV
Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
- Norton LifeLock ID Theft Coverage
- Legal Shield/ID Shield Coverage
- AFLAC
- 403B Retirement Plan
- Vacation Time & Vacation Payout
- Sick Time
- Holidays
- Service Awards
- Community Service Days
- Bookstore Discount
- Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
- Medical Plan
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- Flexible Spending Accounts
- EAP (Employee Assistance Program)
- Tuition Reimbursement
- Warehouse Membership Reimbursement
Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
Temporary employees are not eligible for benefits, except for:
- Sick Time
- Bookstore Discount
- Fitness Center
Tentative Search Timeline:
- Priority will be given to applications submitted by May 30, 2025 . However, this posting will remain open until filled.
- The potential employee start date is June 9, 2025.
Posting date: April 30, 2025
Un-posting date: ongoing until filled
Posting contact email:
Helping Families Thrive in Christ. Focus on the Family is a 501c3 Christian Non-Profit Ministry.
Job Details
Pay Type Hourly
Employment Indicator Hybrid