E-Commerce Manager Opportunity Summary: Responsible for driving revenue growth through online sales initiatives and optimizing user experience for a parts distribution business. This role involves managing the company's e-commerce platform, ensuring accurate product listings, integrating digital sales channels with ERP and inventory systems, and ensuring seamless order fulfillment. Works closely with many areas of the business including senior management, operations, sales, marketing, accounting, and information technology.
Key Responsibilities: - Develop and implement strategies to drive online sales of truck parts and industrial equipment parts.
- Monitor sales performance, conversion rates, and customer acquisition costs.
- Identify and develop new online sales opportunities, including B2B and B2C channels.
- Manage and maintain the company's e-commerce platform.
- Manage relationships with key OEMs and suppliers to obtain accurate product information including descriptions, specifications, images, and compatibility data.
- Ensure accurate product listings, descriptions, images, and compatibility data.
- Optimize website structure, navigation, and search functionality for an improved user experience.
- Work with e-commerce platform provider, IT and business system software provider to integrate the e-commerce platform with business systems.
- Ensure a smooth and efficient online ordering process, from browsing to checkout.
- Oversee order fulfillment, shipping, and return processes, ensuring accuracy and timeliness.
- Monitor customer inquiries and coordinate with customer service teams to address issues.
- Work closely with IT, sales, and warehouse teams to streamline e-commerce operations.
- Assist marketing in optimizing website content for search engine visibility and lead generation.
- Collaborate with marketing and sales teams to create targeted promotions, discount programs, and seasonal sales.
- Track and analyze e-commerce KPIs.
- Lead and train internal teams on e-commerce best practices and digital tools.
- Performs other duties as assigned.
Work Experience & Qualifications: - Our ideal candidate would hold a bachelor's degree; 5+ years related experience and/or training; or an equivalent combination of education and experience.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite.
Employee Rewards & Benefits: - 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth & Leadership Opportunities
About the Company: W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.
When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.
Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.
Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.