E-Commerce Account Manager
The E-Commerce Account Manager is responsible for driving growth across all e-commerce channels and markets by managing key vendor relationships, overseeing promotional strategies, sales forecasting, and ensuring product availability. This position will be instrumental in the development of consumer acquisition strategies and work collaboratively with internal teams to align sales, marketing, and operations strategies to meet organizational goals. The E-Commerce Account Manager will manage day-to-day vendor communication, oversee sales tracking and reporting, and ensure smooth logistics coordination, contributing directly to the overall e-commerce performance.
Responsibilities:
Vendor Management & Sales Development
- Build and maintain strategic relationships with key e-commerce vendors and accounts to drive growth and sales.
- Manage vendor onboarding, product setup, and ongoing product delivery processes.
- Negotiate contracts, manage vendor expectations, and resolve issues to strengthen or build partnerships
- Lead sales forecasting and identify opportunities for expansion into new platforms or markets, driving business development efforts through strategic partnerships and new product offerings.
Performance Analysis
- Analyze performance using data, consumer and competitive insights to improve sales, merchandising, and operations.
- Report on sales performance, budget, and ROI on promotional and sales
- Leverage channel, consumer, and competitor insights to make recommendations and improve the consumer journey
Operations and Logistics
- Ensure product availability across all platforms by working closely with supply chain, warehouse, and customer service teams.
- Coordinate operations on cross-border logistics borders to ensure timely product delivery and minimize stock-outs or delays.
- Oversee the product transition process, including new product introductions, discontinuations, and platform migrations, ensuring that stock and product information is updated appropriately.
Cross-Functional Collaboration
- Partner with the marketing, sales, and operations teams to ensure continuous improvement and execution to meet the company's ecommerce strategy.
- Collaborate with the ecommerce team to optimize sales, improve the consumer experience.
Skills & Abilities
- Proven ability to drive sales through strategic planning, relationship-building, and budget management.
- Demonstrates the ability to effectively negotiate terms and agreements, balancing the needs of all parties while achieving favorable outcomes. Skilled in building rapport, handling objections, and finding creative solutions to complex challenges
- Ability to work closely with internal teams (marketing, operations, finance) and external partners to achieve shared business goals.
- Strong written and verbal communication skills, with the ability to present data-driven insights and sales strategies clearly to stakeholders at all levels.
- Excellent project management skills, with the ability to manage multiple priorities and deadlines while maintaining focus on strategic objectives.
- Ability to analyze data, identify trends, and implement strategies to address challenges and capitalize on opportunities.
- Agile and proactive, able to adjust strategies quickly in response to changes in the e-commerce landscape.
- Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with e-commerce platforms and tools.
Qualifications
- Bachelor's degree in a relevant discipline
- 7+ years of experience in e-commerce, sales, and business development, including:
- 2+ years in E-Commerce Account Management and/or vendor management, with a proven track record of driving online sales for retailers (buying, merchandising, or marketing).
- 5+ years in sales, business development, or marketing, with a focus on consumer packaged goods (CPG) or similar industries.
- 3+ years of Amazon and/or Chewy (or a similar ecommerce retailer) experience
- Demonstrated experience in digital marketing with a strong understanding of how to leverage digital marketing tactics (SEO, SEM, paid media, email marketing) to drive sales growth.
- Supply chain planning across borders
Application Process:
To apply, please submit your resume to this posting or email it directly to . Only qualified candidates will be contacted.
Summit Search Group is committed to fair and equitable hiring practices. We encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.