POSITION TITLE: DRP Contact Center Agent - Bilingual
(Christian Pro-Life Organization)CLASSIFICATION: Non-exempt
TYPE: Full time - Weekdays + 1 Saturday per month - Onsite Plano, TX
REPORTS TO: H4H Contact Center Manager
SUMMARY:The Contact Center receives and responds to phone calls, chats & web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the primary contact for our Women's Care Clinics. Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.
ESSENTIAL FUNCTIONS: - Answer inbound calls/chats
- Utilize the CRM database (Salesforce)
- Listen attentively
- Set appointments
- Attend to appointment reschedules and reminders
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM QUALIFICATIONS: - Passionately aligned with the mission and vision of Human Coalition
- Excellent communication skills
- Self-motivated, able to multitask and goal focused
- Service oriented
- Excellent computer skills
- Able to work well in a team environment
- Adaptable to change
- Bilingual (English & Spanish speaking)
SUPERVISORY RESPONSIBILITY: EDUCATION AND EXPERIENCE: - Sales experience preferred
- Background in counseling, pro-life, crisis center helpful
EEO STATEMENT: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.