.NET Developer with Production Support & SQL Exp

.Net Developer with SQL and Production Support Experience
Job Location:- Chicago, IL/ Indianapolis, Indiana/ Atlanta, GA- Day 1 Onsite (Candidate Needs to work 3 Days at the Client Office)

Key Responsibilities:
Client Defect Correction:

• Investigate and resolve defects reported by clients in a timely and efficient manner.

• Collaborate with cross-functional teams to identify the root cause of defects and implement solutions.

• Document resolution steps and maintain logs for future reference and process improvement.
Advanced Triage:

• Perform in-depth analysis and categorization of reported incidents or defects.

• Identify patterns or recurring issues to escalate appropriately to development or support teams.

• Act as the initial point of contact for high-priority issues, ensuring they are routed correctly for resolution.
Defect Assignment:

• Assign identified defects to the appropriate team or individual based on expertise and workload.

• Ensure defects are prioritized according to business impact and urgency.

• Follow up with assignees to ensure timely resolution and communicate updates to stakeholders.
Urgent Small Development Work:

• Handle time-sensitive development tasks, such as creating scripts, fixing minor bugs, or implementing small features.

• Work closely with development and testing teams to ensure high-quality deliverables.

• Ensure compliance with coding standards and deployment procedures.
Provider and Member Data Load Issues & Manual Loads:

• Troubleshoot and resolve issues related to loading provider and member data into systems.

• Perform manual data loads and validations as needed to support client operations.

• Coordinate with data management teams to address inconsistencies or errors in the data load process.
Provider and Member Data Configuration Updates:

• Update and maintain configuration settings for provider and member data within the system.

• Ensure configuration changes align with business requirements and are thoroughly tested before deployment.

• Provide support for configuration-related issues and collaborate with stakeholders to resolve them.

Mandatory Skill Sets:-

• 7+ years of experience in a technical support, production support, or software development role.

• Proven experience in defect resolution, issue triage, and incident management within a technology-driven environment.

• Hands-on experience working with provider and member data systems, ETL processes, and manual data handling tasks.

• Proficiency in SQL and database management for troubleshooting data load issues and performing manual loads.

• Hands on experience with development framework (e.g .Net) for handling urgent development tasks

• Strong understanding of software development lifecycles (SDLC), Agile methodologies, and configuration management.

• Excellent root cause analysis and advanced triage skills for resolving complex technical issues.

• Experience in handling provider and member data configuration in healthcare or insurance domains.

• Experience working directly with clients to address and resolve defects and data-related issues.

• Proven ability to prioritize and manage multiple responsibilities under tight deadlines.

Desirable Skills:

• Experience working directly with clients to address and resolve defects and data-related issues.

• Proven ability to prioritize and manage multiple responsibilities under tight deadlines.

• Familiarity with defect tracking and project management tools like JIRA, Azure DevOps, or equivalent.

• Knowledge of process optimization and change management methodologies.