Donor Database Specialist

The Donor Database Specialist maintains the integrity, accuracy, and strategic use of the Raiser's Edge NXT database to support the fundraising and donor stewardship efforts. This role plays a critical part in data management, gift processing, reporting, and prospect research. In addition, the Donor Database Specialist will assist with donor stewardship, outreach efforts, and event support as needed.

STATUS: Full-time, Regular/Exempt. This position is primarily onsite at One80 Place headquarters in downtown Charleston with Fridays remote.

RESPONSIBILITIES:

Data Management (40%)

• Maintain and update donor records in Raiser's Edge NXT to ensure accuracy and completeness.

• Process all incoming gifts, including checks, credit card, online, ACH, and stock in a timely manner.

• Ensure all gifts are accurately coded according to the database manual.

• Deposit checks via in-house banking software and physically at the local bank branch.

• Perform regular data audits to ensure clean and reliable donor records.

• Ensure accurate reconciliation of donor records between Raiser's Edge NXT, Merchant Services, and Financial Edge NXT, working in collaboration with the Finance Department.

• Update Raiser's Edge manual as needed.

Donor Stewardship (20%)

• Generate gift acknowledgement letters, ensuring they are customized, up-to-date, and sent promptly

• Respond to donor inquiries, gift-related questions, and special requests.

• Generate calendar year-end gift receipts and other pertinent tax documentation for donors.

• Create and send personalized reminders for outstanding pledges and work with the Finance Department on any write-offs.

Reports and Lists (20%)

• Prepare monthly, quarterly and annual reports for development metrics and board reporting.

• Assist with direct mail process by running queries and lists and preparing exported lists for the mail house

• Assist in the execution of fundraising appeals and annual giving campaigns, including direct mail, email appeals, and online giving initiatives.

Prospect Research (10%)

• Research all prospects and provide a monthly report to the Development Team to inform strategy.

• Provide data-driven insights and reports to inform fundraising strategies and improve donor engagement.

Miscellaneous (10%)

• Assist the Development Team in managing event logistics including RSVPs, registration, guest lists, and donor recognition efforts.

• Other projects and duties as needed to support the Development operations at One80 Place.

Requirements

POSITION QUALIFICATIONS & REQUIREMENTS:

• A Bachelor's degree is preferred, or a combination of education and relevant experience will be considered in lieu of degree.

• At least two-years' experience in data entry and database management, preferably in a nonprofit setting.

• Knowledge of Blackbaud Raiser's Edge NXT or similar Donor Management Software preferred.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Strong written and oral communication skills.

• Understanding of development operations and donor stewardship

• Ability to work both independently and as part of a fast-paced, results-driven team.

• Ability to manage multiple projects simultaneously while meeting deadlines.

• Strong attention to detail.

• Analytical mindset with the ability to interpret donor data and fundraising trends.

PHYSICAL, ENVIRONMENTAL, AND SENSORY REQUIREMENTS:

• Strong problem-solving and critical thinking skills.

• Excellent organizational and time management abilities.

• This is largely a sedentary position that may require occasional lifting to 25 pounds

• Ability to communicate effectively.

• Ability to work in a fast-paced, deadline-driven environment.

• Ability to move between different service locations

Salary Description

$50,000 per year