Role overview:
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
- Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
- Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
- Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
- Act as the point of contact for colleagues in the manager's absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI's:
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPI's including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
Additional responsibilities:
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
- Passionate about retail & hold a good understanding of the latest trends and competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI's.
- Experience in analysing KPI data to make commercial decisions.
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
- Promote JD Group values to internal and external stakeholders.
Benefits:
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Quarterly discretionary bonus schemes.
- Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
Additional employee benefits include:
- Wide range of internal development courses to support personal and professional development throughout your career with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Company Sick Pay scheme.
- Discounted Gym memberships at JD Gyms.
- Life Assurance.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.