Job Description
Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors' culture.
KEY RESPONSIBILITIES: - Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI's are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
EXPECTATIONS: - Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
Qualifications: Qualifications
Qualifications: - 1-3 years accounts payable and general accounting experience
- Proficiency in Microsoft products including Word and Excel
- Strong Excel skills, including report preparation, VLOOKUP, Pivot Table, and more
- Excellent verbal and communication skills
- Detail oriented, well-organized self-starter with strong time management skills
- Ability to multi-task and work independently or with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Open to change and willing to learn new skills
- Sound understanding of accounting-related principles and relevant software
- Fully proficient with various software applications (mainframe systems)
- 10-key by touch
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance
- Certifications including Certified Export Clearance Specialist, Dangerous Goods - Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
Additional Information
Expeditors offers excellent benefits - Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation $18.00 to $22.00 per hour.
All your information will be kept confidential according to EEO guidelines.