Dokshop Customer Support Representative

Job Details

Level
Entry

Job Location
Prisma Phoenix - Phoenix, AZ

Position Type
Full Time

Education Level
2 Year Degree

Salary Range
$21.00 - $22.00 Hourly

Job Shift
Day Shift

Description

Description

Prisma is seeking a Customer Support Representative in one of the most exciting and strategically important parts of our business. Web to Print is one of the fastest growing segments of the commercial print industry. The successful candidate will report to the Web to Print Manager. This role is primarily responsible for support for Prisma's e-commerce customer base and Web-to-Print business. Our team strives to deliver stellar customer service and maintain the level of excellence our customers have come to expect of Prisma. The ideal candidate is entrepreneurial, energetic, organized, continuously learning, customer-focused and professional. Come join the award-winning Prisma Team today.

You Will

• Answer customer calls, emails, and live chat as the first line of support for our customers.

• Track calls and emails for customer history and reporting

• Work between internal systems to look up orders

• Perform minor Dokshop product and site updates

• Work and update various online customer project management systems

• Work with Print Production, Site Developers, and Account Managers in researching answers to customer questions

• Ensure consistent and accurate information is communicated

You Are

• Comfortable with new technologies

• Extremely organized, structured, and detail-oriented

• Able to interpret information quickly and react to situations

• Impeccable at follow-through and a clear, concise communicator

• Self-motivated, but also highly collaborative

• Comfortable working in a high-growth environment, which can be uncertain and very fluid

• A team player and willing to help others accomplish their objectives

• Cooperation and willingness to help others accomplish their objectives

You Have

• High school diploma or equivalent

• Experience in delivering top notch customer service

• Experience working in MS Office applications and MS Outlook

Plusses

• Previous background in the print industry

• Familiarity with Google Sheets