The DMV Title Processor Supervisor with a focus on sales growth is responsible for managing and enhancing title processing operations across 38 field offices, with a specific emphasis on driving sales growth. This role involves leading a team of title processors, optimizing processes, and developing strategies to boost sales performance.
Key Responsibilities:
- Oversee and manage daily operations of title processing staff at the main offices.
- Provide training, guidance, and performance evaluations for title processors.
- Ensure adherence to DMV policies, procedures, and regulatory requirements.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and implement strategies to enhance sales performance in each office.
- Collaborate with sales and marketing teams to promote title processing services and achieve sales targets.
- Streamline title processing workflows to enhance efficiency and reduce turnaround times.
- Implement technology solutions to automate and improve processes.
- Ensure all title processing activities comply with DMV regulations and standards.
- Prepare and present sales performance reports to senior management.
- Set and monitor key performance indicators (KPIs) related to sales growth.
- Build and maintain strong relationships with key customers.
- Address customer inquiries and complaints promptly and professionally.
- Ensure high levels of customer satisfaction and retention.
- Conduct regular audits to ensure accuracy and compliance in title processing.
- Address and resolve any discrepancies or issues in a timely manner.
- Stay updated on changes in DMV regulations and ensure team compliance.
- Foster a positive and collaborative work environment through regular performance reviews and feedback.
- Maintain compliance in random audits
Bundles/Inventory and Compliance
- Run all Receipts in management system and compare to each transaction process through our DMV CRM to detect any missing transactions.
- Work with management to assure bundles are received on time and on a daily bases.
- Run office reports through Dealtertrack for all location confirming accurate information is received pertaining to each transaction.
- Assist in the underwriting of transactions, while verifying signatures, dates, odometers and all required information while following guidelines of each transaction.
- Submit and send information to DMV as required by the process.
- Provide support maintaining department production logs and assist.
Requirements - Experience in DMV Services: At least 2-5 years of experience in processing DMV titles and registrations. Supervisory experience can be a significant plus.
- Knowledge of Title Processing: Understanding the various state and federal regulations related to vehicle titles, registration, and lien releases.
- Leadership Experience: Supervisory or management experience is often required to oversee a team of title processors.
- Customer Service Skills: Ability to deal with the public, explain complex DMV processes, and resolve issues.
- Organizational Skills: Managing workloads, tracking title transactions, and ensuring that deadlines are met.
- Knowledge of DMV Software: Proficiency in the DMV's software systems for processing titles and registrations.
- Language: Bilingual in Spanish and English
Benefits - Career advancement opportunities
- Health, Dental, Vision and Life Insurance
- Employee discount on our services: Car Insurance, Life Insurance, Traffic School, DMV, and Immigration Services
- Pay: $25-30 Plus commission
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and inclusive workplace culture.
- The chance to make a meaningful impact on people's lives.