Position Type: Technology/Systems Technician
Date Posted: 5/14/2025
Location: Administration Building, Central Office
Date Available: 07/01/2025
Closing Date: Until Filled
Position Purpose:
This full-time position supports district-wide technology operations, with a primary focus on website and application support. The role also includes Help Desk ticket triage and resolution, building-based tech support at assigned schools, and direct technical support for Central Office departments. This individual works collaboratively within the Technology team to ensure a high-functioning, user-centered tech environment across the district.
Pay Range: $51,257-68,560.50 Essential Responsibilities: - Maintain the district's website in compliance with ADA accessibility guidelines.
- Train, support, and coach building-level webmasters across the district.
- Collaborate with the Community Relations department to manage and update web-based public communication.
- Develop and manage digital/web forms (Formstack) for district use.
- Oversee and maintain the online student registration system.
- Provide technical support to Central Office staff for hardware, software, and systems.
- Serve as a key point of contact for Help Desk tickets; diagnose, resolve, and document support issues.
- Provide onsite tech support at assigned school buildings, as part of the broader Technology team.
- Coordinate with vendors and IT personnel for system-level troubleshooting and improvements.
- Deploy, configure, and support workstations, mobile devices, software, and peripherals.
- Document recurring issues and recommend systemic improvements.
- Develop training materials and deliver technical training to staff as needed.
- Collaborate with the human resources team on distribution and collection of staff devices.
Travel Requirements:
Must travel between assigned GPPSS buildings and the Administration Building. Education & Experience Requirements: - Bachelor's degree in Computer Science, Graphic Design, or related field is preferred; however, equivalent work experience will be considered.
- Minimum 1 year of experience in Help Desk support and troubleshooting.
- Minimum 1 year of experience maintaining websites and managing cloud-based platforms.
A portfolio of previous web design or systems work is preferred. Required Skills: - Customer service and problem-solving mindset.
- Effective written and verbal communication.
- Ability to explain complex technical issues to non-technical users.
- Experience with HTML, CSS, cloud-based tools, and ADA-compliant web practices.
- Familiarity with Active Directory, SQL queries, and utility scripting (e.g., PowerShell).
- Experience using ticketing systems and application deployment tools.
- Comfortable with public speaking and training delivery.
Physical Requirements: - Sedentary work, primarily computer-based, with occasional lifting (up to 10 lbs).
- Frequent communication via phone, email, and in person.
- Travel within the district required; must maintain reliable transportation. Mileage is reimbursed.
Compensation & Benefits:
This position is compensated according to the Systems Administrator classification in the Technology Department under the current Technology Employment Relationship Policy. Benefits include health insurance, dental and vision coverage, personal and sick leave, and participation in the district's retirement and flexible benefits programs.