Goodwill South Florida, serving Miami, Broward and Monroe counties, is the 17th largest employer in South Florida and one of the most recognizable brands in America. The nonprofit's mission is the training, employment and job placement of people with disabilities and other barriers to work; helping individuals increase productivity and achieve greater independence. The agency provides disability services to over 7,000 South Floridians.
Responsible for supervising retail activities; assisted in developing and implementing management and policy matters in the retail department per organizational objectives. Provide leadership to a designated number of Goodwill Industries stores to generate a profit and support the mission of Goodwill Industries.
Essential Duties and Responsibilities:
- Assists in providing management, supervision, and leadership to store locations.
- Assist in the training of store management staff.
- Assist in the weekly and monthly sales analysis and initiate appropriate actions to maintain sales in accordance with the annual stated objective.
- Assists in recruiting efforts and conducts interviews for store staff.
- Recommends personnel actions, such as hiring, promotions, transfers, discharges, and disciplinary actions, while maintaining the confidentiality of employee records.
- Assists in establishing, implementing, and evaluating operational policies for retail sales activities.
- Assists in analyzing and controlling expenses to conform to budgetary requirements.
- Ensures that stores operate the Processing/Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, per the design and consistently.
- Maintain a customer service program in a manner that will ensure customers' satisfaction and continuous patronage.
- Assists in maintaining compliance with department and company policies and procedures at all retail locations.
- Responsible for ensuring all security and safety policies and procedures are followed in all stores.
- Reports to the Donated Goods Department all repairs that are needed at the buildings and equipment.
- Investigate customer complaints and comments and take necessary action.
- Maintain the highest ethical standards to protect Goodwill's property and financial affairs from theft or damage.
Qualifications
- A four (4) year college degree is preferred.
- A minimum of five (5) years of management plus multi-store experience is required.
Required Skills
- Understand the philosophy of Goodwill Industries and participate fully in its programs.
- Requires English communication skills.
- Work under specific instructions.