District Manager

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

18

LOCATION OF POSITION

ANNE ARUNDEL COUNTY DEPARTMENT OF SOCIAL SERVICES
7500 RITCHIE HIGHWAY

GLEN BURNIE, MARYLAND 21061

Main Purpose of Job

The District Manager assists in the management and guidance of staff for the Family Investment programs in Anne Arundel County DSS. The incumbent directly manages one of the district offices to ensure accurate and timely delivery of benefits and services and ensures compliance with all federal and state rules, regulations and policies. The District Manager is responsible for the achievement of all Family Investment Program goals related to assisting families, encouraging self-sufficiency and promoting personal responsibility for growth and independence. The District Manager provides supervision directly to all the supervisors in the office and indirectly to all staff in the office, and partners with other service areas to ensure the building facility needs are addressed.

POSITION DUTIES

Manage the daily operation of the Family Investment Administration programs (TCA/FS/MA/TDAP/EAFC) in a designated district office, or via telework location; direct assigned staff regarding daily assignments and oversee the physical plant to ensure sustainability of operations when on site. Supervise the Family Investment Administration (FIA) supervisors in the Annapolis district office by motivating, developing, tracking and evaluating skills to ensure optimal office and telework performance for quality service delivery to customers in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. Monitor and track compliance regarding policy and procedures established to meet program goals and mandates. Coordinate and facilitate consistency and best practices in Anne Arundel County FIA Division through collaboration and integration with other operational units, especially the Glen Burnie District Manager, Quality Assurance Manager and Resource Division Manager. Facilitate a working relationship and integration with the Child Welfare Division, Volunteer Services, the Central Office and other partnering agencies. Maintain expert knowledge of the DHR/FIA policies and procedures related to determining eligibility for Family Investment Administration programs to meet all TANF and SNAP compliance requirements including WORK requirements.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development, for the required experience.

2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of Family Investment Administration experience.

One year of supervisory experience.

One year of experience with Eligibility and Enrollment software.

One year of experience in Microsoft Office and Google Suite.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).

• Annual Leave - ten (10) days of accumulated annual leave per year.

• Sick Leave - fifteen (15) days of accumulated sick leave per year.

• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays - State employees also celebrate at least twelve (12) holiday per year.

• Pension - State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to . Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call .

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.