Job Type
Full-time
Description
We want
YOU to join our
TEAM We are looking to hire friendly faces who show hospitality and great customer service.
Benefits- • Family Friendly Flexible Work Schedule
• Medical Benefits
• Paid Time Off
• Tuition Reimbursement
The Multi-Unit Manager is responsible for the overall efficiency and technical operations of 3-6 restaurants and ensures standard of quality, timeliness, and service. This position will control labor and food costs, build relationships with General Managers/ teams, handle guest issues, and serve as a model of hospitality. The Multi-Unit Manager is responsible for training, refinement of staff and team building through manager motivation. The Multi-Unit Manager will also assist and oversee scheduling and product ordering consistent with sales volume.
Requirements
Leadership & Communication- - Ensures that all Company Standard Operation Procedures are followed
- Teaches & practices standards of quality, timeliness, and service
- Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel
- Ensures that Customer Satisfaction is the highest priority for all employees
- Consistently lives "hospitality" in every instance
- Leads by example - maintains professional image, appearance, and language
Financial Performance- - Conduct daily labor analysis to achieve target labor percentage
- Ensures quality control standards and procedures are strictly enforced
- Ensures all standardized portion control guidelines are followed and maintained
- Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
- Maximize productivity without compromising quality standards
Health & Safety- - Ensure full restaurant compliance with all health department regulations
- Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
- Ensure that inspections are conducted, and correct on-going issues
Other Responsibilities- - Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
- Review and approve all schedules and forecasts
- Coordinate opening/ closing activities in a timely and safe manner
- Complete all operational checklists daily
- Ensure that all cash handling procedures are followed
- Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
- Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
- Must have experience in Microsoft Office, Excel, Word, and Internet
- Successfully complete a motor vehicle, background check and drug screen
Physical Requirements: (including but not limited to) - Ability to stand and walk up to 10 hours/day
- Ability to continuously reach, bend, lift, carry and stoop
- Ability to freely access all areas of the restaurant
- Ability to move or handle items weighing up to 50 lbs
- Ability to work varied hours/days to oversee store operations
- Ability to travel daily to multiple locations