129060BRTitle:District ManagerJob Description:District Manager
MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world's most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.
Job Summary:
The District Manager role will be responsible for the successful generation of leads for the client. This role involves managing and accompanying the Lead Generator Representative at various events such as Fairs, Festivals, Home Shows, and other local events. The District Manager will also engage, educate, and persuade consumers to schedule in-home sales consultations with the client's sales team. The DM is responsible for meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. District Manager's must have strong performance management and coaching skills allowing ongoing development of their team. This position will be responsible for managing a team of reps.
Essential Functions:
Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
Establishes and maintains critical relationships with client and program leadership
Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
Ensures employee satisfaction through progressive employee enagement
Manages attrition through key performance indicators
Manages performance in market to achieve all sales and customer service objectives
Works collaboratively with field sales leadership to achieve all client and program objectives
Communicates and executes launch of projects and initiatives
Participates in and delivers regular program leadership meetings
Provides regular reports to program leadership
Participates in and completes all required training personally and ensures all employees in market are fully trained at all times
Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan
Provides responsibility for distribution, tracking and retention of all team resources
Identifies trends and opportunities and utilizes for continuous sales and experience improvement
Responsible for all hiring, training, and performance management of employees within market
Makes all hiring and termination decisions in collaboration with HR
Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
Coaches and trains store management and representatives within market.
Responsible for all operations within the assigned market
Required Knowledge, Skills and Abilities:
Excellent communication skills both verbal and written
High level of business acumen
Ability to train, coach, guide and develop subordinates
Ability to incent and drive sales reps to perform and deliver client expectations
Collaboration, problem solving, and critical thinking skills.
Action and detail oriented; able to prioritize while handling multiple tasks
Proficient in MS Office (Word, Excel, PowerPoint, etc.)
Ability to build and maintain relationships
Proactive, high energy, self-motivated, an entrepreneurial "can do" attitude
Ability to influence/Influencing skills
Job Requirements:
Bachelor's Degree or equivalent required, experience in lieu of degree acceptable
3-5 years training, sales, account management or related experience and 2+ years of retail management experience required
Multi-Unit Specialty Retail management experience required
Proven record as a leader and multi-unit manager
Proficient in all MS Office suite of products; Word, Excel, PowerPoint
Must be flexible to work evenings and weekends.
Must have a valid US drivers license
Must be able to work on-site at various location 5 days per week.
Travel Required - 80% travel required to assigned stores.
o Out of state travel required.Auto req ID:129060BRState:Ohio Job Category:Retail Sales Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call .Work Site City Selection:Columbus