Distribution Customer Service Representative

Albuquerque, New Mexico

HME Specialists LLC
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Are you looking for an exciting career opportunity where you make a difference in people's lives daily? Then come join HME Specialists, we are New Mexico's largest local medical equipment and supply company.

HME Specialists is a rapidly expanding company with a great work environment, career growth opportunities and great benefits. We offer Health, Dental and Vison Insurance, generous paid time off and a great employee discounts.

Job Duties:
  • Answer and distribute incoming telephone calls.
  • Obtain complete and accurate information for Patient Demographics.
  • Assist walk-in customers.
  • Complete assigned projects.
  • Speak with customers by phone or in person and receive orders for delivery, pick-up, discontinuance, maintenance or changes in service.
  • Fill out order forms, determine charges and coverage for service requested, alert customers of and collect co-pays and insert data into information system
  • Document complaints of service and equipment failures.
  • Speak with dissatisfied customers and coordinate the correction of the complaint and ensure service recovery.
  • Recommend corrective services to adjust customer complaints. .
  • Determine charges and coverage for service requested, collect co-pays, and insert data into information system.
  • Perform other duties or special projects when necessary.
  • Maintain excellent customer service.
  • Track Inventory data sent in from department and branches.
  • Maintain Open Order Report to meet company goal.
  • Assigns Work Orders to appropriate distribution personnel.
  • Assist department managers/ supervisors with reports.
  • Train and set up walk-in Patients with equipment.
Date Posted: 06 April 2025
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