Job Title: Distribution Clerk Job Code: NP1911 Job Summary Distribution Clerk is under direct supervision, create customer orders pertaining to company operations; work related reports. Ensure that customer service work is being accounted for in various systems.
Principal Duties and Responsibilities - Create and feedback manual orders to show work as completed when necessary in various systems. Create and/or reschedule orders as needed. Assist Assigners, Dispatchers, Engineers and Schedulers.
- Contact customers in order to schedule and/or reschedule customer generated orders to determine if special conditions exist. Place courtesy calls and perform customer call-backs to ensure customer satisfaction.
- Investigate reasons for exceptions and create additional orders as necessary. Notify appropriate department(s) when feedback exceptions require action from other employees in order to be resolved. Notate customer accounts in CIS.
- Accurately take emergency orders by telephone. Coordinate Emergency Locates. Accurately maintain Gas Leak information in various systems in a timely manner.
- Receive customer, contractor and other utility company calls concerning running the services, lines and mains, and locating facilities ahead of the construction work. Receive and record City and County inspections. Investigate and update new business cases.
- Report CGI (Couldn't Get In) conditions for SONP (Shut off Non Payment) activity. Process recalled orders and reschedule as necessary.
- Complete Service Agreement Job Orders and Work Orders. Work with Damage Prevention Dept. and maintain Site Restoration Database.
- Process Fire Investigations, Gas investigation field paperwork, Red Tags and all unsafe conditions. Work 12-month Lockout and Truck Stock Reports.
- Maintain neat and orderly records and files.
- Perform duties in accordance with NiSource's procedures, practices, safety rules, and established departmental expectations.
- Report irregularities and abnormal conditions.
- Direct the work of one or two employees assigned to assist.
- Assist in the training of other employees.
- Perform similar or less skilled work in this classification or, when the diversity of work load requires, perform similar or less skilled work in equal or lower classifications.
Required Qualifications for Position - High School Diploma or the equivalent, including courses in basic mathematics.
- Six (6) months experience as an Operating Utility Clerk, or the equivalent.
Disclaimer The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities. Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range: $
0-
$
0
The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience , as well as internal pay equity . Posting Start Date: 2025-05-22
Posting End Date (if applicable): 2025-05-28
Please note that the job posting will close on the day before the posting end date. At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you'll meet exciting challenges each day and make the most of your skills and talents. And you'll be part of a company that was named by Forbes magazine as one of America's Best Large Employers.
We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we've stayed true to our roots by making a difference in the lives of millions of our customers. If you're interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.