Dispute Initiation Associate

Job Description Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
Accurately record customer reason for disputing transactions
Properly respond to customer inquiries regarding existing disputes
Research transaction entry modes and additional data
Meet assigned deadlines and goals
Regular and predictable attendance and punctuality
Other duties as assigned Position level will be dependent upon internal and external experience

Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.