Dispensary Agent

Dispensary Agent

Department: Sales

Employment Type: Part Time

Location: West Roxbury, MA

Reporting To: General Manager

Description

The Dispensary Agent is a key team member at our dispensary and is responsible for providing unique customer service experiences, educational consulting, and in some cases patient record management

The daily grind:

• Greet customers and patients with a smile and positive attitude.
• Assist customers and patients navigate through their cannabis education journey.
• Build lasting relationships with regular patients/customers to promote regular store visits.
• Partner with team members in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Continue on-going cannabis education and training.
• Provide support to managers and other Dispensary Agents as needed.
• Maintain a clean, organized, and sanitized workstation/store front.
• Review online orders to ensure accuracy before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Process transactions at the POS and ensure the state monitored inventory system (METRC) accurately updates the amount of product available.
• Expected to be to work all scheduled workdays, during scheduled hours and report to work on time.

Experience & Education

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality (customer-facing) experience.
• Must be 21 years of age and able to register as a cannabis agent with the state.
• Capable of lifting up to 30 pounds unassisted, stand and walk in excess of 5+ hours per day.
• Ability to squat, kneel, bend over, and reach with little or no assistance.
• Comfortable working in a demanding high-volume, fast-paced retail environment.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Benefits:

• Medical, Dental, and Vision Benefits
• Paid Time Off
• Relaxed/Casual Dress Code
• Life Insurance
• Short & Long Term Disability
• Employee Assistance Program
• Company Discount