Vert Environmental in Fullerton is growing and looking for a reliable, organized Dispatcher with a background in customer service or sales support. In this essential role, you'll coordinate schedules for our field technicians as they perform environmental assessments at residential and commercial sites. You'll also manage sample tracking, communicate with clients, and ensure smooth day-to-day operations. This position blends logistics, communication, and service-perfect for someone who enjoys staying organized, solving problems, and being the connection point between customers and field teams. If you're proactive, tech-savvy, and comfortable in a fast-paced environment, we'd love to connect. What We Offer:
• Medical, Dental, and Vision insurance
• Paid vacation and sick time
• 401(k) retirement plan
• Exclusive discounts on travel, wellness, entertainment, and fitness
• Supportive, team-oriented environment with room for growth Come be part of a company that values precision, professionalism, and people. Apply today. Responsibilities:
• Help with dispatching techs to locations
• Give bids and quotes to customers
• Communicate to all necessary parties involved
• Support the team managing all aspects and employees of the Field Service Technicians for their Territories
• Attend weekly report meetings with the Company Vice President
• Your responsibilities may include working outside normal business hours from time to time
• Prepare and implement Standard Operating Procedures (SOPs).
• Onboard and assist in training new field employees in the dispatch team
• Accountable for weekly Training
• Assist in Performance Reviews by disseminating worksheets to all techs and scheduling each tech's performance review
• Flag resource issues to management as they arise
• Handle and bring to resolution any complaints related to field technician performance or practices by working with the management team
• Act as an emergency field services technician replacement in cases where a technician is unavailable to complete a job
• Manage the company's relationship with environmental testing laboratories
• Accountable for tech vehicles, making sure they are clean, organized, fully equipped, and maintained
• Manage and maintain inventory on all fleet vehicles and field equipment
• Manage and maintain all inventory for field supplies and sampling media
• Inventory, keep track of, and keep charged all backup and office-based Field Tech Equipment
• Point of contact for cell phone, laptop, or other equipment issues and/or challenges, as well as IT issues
• Create and save a weekly field tech agenda
• Coordinate car accidents; collect documentation from car accidents, process car repairs, and insurance documentation, and reduce the amount of business disruption with the coordination of a rental or shuffling of cars between technicians
• Work with the Field Operations Manager to develop and document Field Evaluations for the various testing we provide
• Attend weekly meetings with the Field Operations Department
• Team player
• Good communication Qualifications: Skills:
• Proficient in Microsoft Word, Excel, PowerPoint, and Adobe
• Become proficient in company databases, project management systems, and third-party software applications in use by the company
• Strong team and people skills are essential for this high-pressure position
• The ability to handle a constantly changing work environment and allocate resources accordingly is critical to the success of this position
• Strong motivational and best-business-practice skills are essential
• The ability to represent the company in a professional manner to clients, environmental testing laboratories, and trade groups is essential
• The ability to act as a team player within the company management group is essential Qualifications:
• An Associate's degree or equivalent is required; a Bachelor's degree is preferred
• Previous experience within the environmental testing industry is preferred
• Current Cal OSHA/AHERA certification as a Certified Building Inspector, Certified Contract Supervisor, Certification as a Lead Sampling Technician, and Certification as a Site Surveillance Technician through the State of California
• Good communication
• Dispatching experience required
• Working Rights in the USA
• Lives within daily driving distance of the office Compensation: $52,000 - $56,000 + benefits
• Help with dispatching techs to locations
• Give bids and quotes to customers
• Communicate to all necessary parties involved
• Support the team managing all aspects and employees of the Field Service Technicians for their Territories
• Attend weekly report meetings with the Company Vice President
• Your responsibilities may include working outside normal business hours from time to time
• Prepare and implement Standard Operating Procedures (SOPs).
• Onboard and assist in training new field employees in the dispatch team
• Accountable for weekly Training
• Assist in Performance Reviews by disseminating worksheets to all techs and scheduling each tech's performance review
• Flag resource issues to management as they arise
• Handle and bring to resolution any complaints related to field technician performance or practices by working with the management team
• Act as an emergency field services technician replacement in cases where a technician is unavailable to complete a job
• Manage the company's relationship with environmental testing laboratories
• Accountable for tech vehicles, making sure they are clean, organized, fully equipped, and maintained
• Manage and maintain inventory on all fleet vehicles and field equipment
• Manage and maintain all inventory for field supplies and sampling media
• Inventory, keep track of, and keep charged all backup and office-based Field Tech Equipment
• Point of contact for cell phone, laptop, or other equipment issues and/or challenges, as well as IT issues
• Create and save a weekly field tech agenda
• Coordinate car accidents; collect documentation from car accidents, process car repairs, and insurance documentation, and reduce the amount of business disruption with the coordination of a rental or shuffling of cars between technicians
• Work with the Field Operations Manager to develop and document Field Evaluations for the various testing we provide
• Attend weekly meetings with the Field Operations Department
• Team player
• Good communication
Compensation:
$52,000-$56,000 per year
Date Posted: 11 June 2025
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