Dispatcher

Definition (ON-CAMPUS - in-person position) About Orange Coast College (OCC) Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community. The College empowers students to achieve their goals by providing high-quality, culturally responsive, and innovative programs and services through pathways leading to degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning. The College promotes student development, learning, and equitable outcomes by fostering a respectful, inclusive, caring, and participatory campus climate of student engagement and academic inquiry. OCC engages in a variety of professional development opportunities and partnerships to support a diverse student community. Student-centered activities that support OCC's mission include a variety of college-wide student success programs and services that contribute to the college's academic excellence including Extended Opportunity Programs and Services (EOPS) and Accessibility Resource Center (ARC), MESA program, Puente, Umoja, CLEEO, AANHPI, Veterans Resource Center, Student Housing, Honors Program, and many more. D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process. Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan (DEIA) Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative students, employees, and community populations. We currently enroll 17,102 students, the majority of whom are from racially minoritized populations: 36% of OCC's students are Latinx, 2% are African-American, 25% are Asian, less than 1% Native American, 29% are White, and 5% are multiracial. Orange Coast College Employee-Student Demographic Information Direct Link: Employee / Student Profile Comparison Dashboard Department Specifics - About OCC Public Safety Department The Orange Coast College Campus Public Safety cultivates an accessible and inclusive community where all students have an equal opportunity to participate in all aspects of campus life. Qualified Campus Public Safety Officers demonstrate sensitivity to student needs, promote student success through equal access, and facilitate student learning and safety through partnerships with students, faculty, and staff. Campus Public Safety Officers and the campus safety department work closely with all students, faculty, staff, and visitors to ensure a safe learning and business environment. The position also works closely with the swap meet operations team, vendors, and patrons of the swap meet. During the weekends, numerous special events are occurring on campus that will require a security presence. Officers may be assigned to such special events and work closely with the OCC Facilities rental and Maintenance and Operations staff. Summary Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety. Distinguishing Career Features The Dispatcher is a clerical position with specialized training in law enforcement data systems. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties. Essential Duties and Responsibilities Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned: 1. Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety. 2. Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. 3. Monitors and dispatches officers to all alarms received, makes notifications as needed. 4. Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations. 5. Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems. 6. Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Orange Coast College. 7. Operates department computers to input and retrieve information relating to Incident Reports the Daily Log, and other programs. 8. Maintains reception counter; greets and assists all office visitors, provides information asneeded. 9. Handles notification calls to OCC in regards to emergency situations, maintenance issues, property damage, etc. 10. Collects crime data from various external sources including local law enforcement agencies. 11. Performs other related duties as assigned that support the objective of the position. 12. Required to abide by all District policies and procedures including Board Policy 3050 - Code of Professional Ethics. Qualifications and Physical Demands Qualifications Knowledge and Skills 1. Requires knowledge of law enforcement codes, policies, and practices related to record keeping. 2. Requires knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use and dissemination of data. 3. Requires a working knowledge of District services, operations, policies and procedures. 4. Requires basic knowledge of general municipal court procedures and processes. 5. Requires a working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing. 6. Requires business mathematics skills to compute sums and statistics. 7. Must be skilled in using and troubleshooting various standard office machines. 8. Requires skill using the English language, grammar, and spelling, punctuation, proofreading/editing, to prepare professional correspondence. 9. Requires sufficient human relations skills to present a positive image of the department, convey technical information to others, and use patience and sensitivity in dealing with a diverse population. Abilities 1. Requires the ability to perform all of the essential duties and functions of the position. 2. Required the ability to manage multiple tasks and communications formats during periods of high activity. 3. Must be able to function effectively in a very busy and fast-paced work environment. 4. Requires the ability to handle stressful situations calmly, prioritize calls, and handle several functions at once on a routine and emergency basis. 5. Ability to understand, read, write, and speak English clearly, follow written and oral instructions, and compose log entries and written reports concisely and accurately. 6. Ability to pass a background check. 7. Requires the ability to use a personal computer to produce correspondence and reports, and type/keyboard accurately. 8. Requires the ability to maintain confidentiality of private and sensitive information. 9. Requires the ability to complete police standards training and earn a certificate for access to law enforcement databases. Physical Abilities 1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. 2. Essential functions will vary by position. 3. As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law. Education and Experience The position requires a High School diploma or equivalent. Three years of relevant receptionist or office clerical experience. Experience in a public safety dispatch or communications center is highly desirable. Or, any combination of education and experience which would provide the required equivalent qualifications for the position. Licenses and Certificates Requires a valid driver license . click apply for full job details