Dispatcher/Customer Service Representative
You are a customer service professional who thrives in a fast-paced environment, excels at multitasking, communicates clearly, and takes pride in being organized, detail-oriented, and dependable. Prior experience in the elevator industry is a plus.
Location: Oakland (On Site Full Time -TEMP ASSIGNMENT 2 MONTHS)
Schedule: Monday - Friday, 7:15 AM - 3:45 PM
This Position Pays: $26-$30/hr
What You Will Be Doing:
- Answer and dispatch incoming calls professionally and promptly and with compassion.
- Manage and support main officers and email various direct messages to the appropriate team members.
- Process Preliminary Orders and State Compliance paperwork.
- Log service, after-hours, and missed activity calls.
- Coordinate Field Request surveys with ownership.
- Assist with payroll by verifying timesheet accuracy.
- Prepare and manage Service Contracts and Repair Proposals.
- Oversee contract lifecycle: entry, follow-up, updates, and cancellations.
- Keep customer database and filing system up to date.
- Accept, verify, and unload deliveries (forklift training provided).
What You Bring:
- 4+ years of office experience, including call dispatching.
- Must have compassion and excellent listening and communication skills.
- Proficiency in Microsoft Office (intermediate level).
- Excellent follow-up and communication skills (verbal & written).
- Detail-focused, organized, and reliable.
- Self-motivated and able to work independently.
- Able to meet deadlines and adapt to change with a problem-solving mindset.
- Positive team player who takes initiative and seeks continuous improvement.
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.
We are Nelson Connects, and our purpose is your success.
To learn more about our workplace culture and the position, please apply.
About Nelson Connects:
If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.
Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.
California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.
Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.
EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.
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