Dispatcher Customer Service Representative CSR

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Job Type: Part-to-Full-Time Location: On-site near Atlanta Airport, GA Schedule: 24/7/365 operation - flexible availability highly valued

About the Role

We are looking for a proactive, detail-oriented, and customer-focused individual to join our time-critical courier team as a Dispatcher/Customer Service Representative (CSR). This hybrid role involves managing driver logistics while providing exceptional support to our clients.

Located near the Atlanta Airport, our office offers a collaborative and experienced team environment. This is a rare opportunity to join a well-established company during an exciting period of growth.

What We Offer

Competitive pay

Comprehensive benefits including:

401(k) with company match

Medical, dental, and vision insurance

Paid Time Off (PTO)

Flexible scheduling options

Long-term growth opportunities

Key Responsibilities

Receive and process time-sensitive orders with precision and urgency

Prioritize and dispatch deliveries based on real-time needs and route efficiency

Monitor driver activity to ensure on-time service and adjust schedules as needed

Communicate vital information (delivery details, traffic updates, etc.) to drivers

Maintain accurate records of all dispatch activities

Address customer inquiries and resolve issues professionally and promptly

Qualifications

Prior experience dispatching courier drivers is REQUIRED - please highlight this in your application

Exceptional multitasking and organizational abilities

Strong decision-making skills and the ability to stay calm under pressure

Familiarity with the Atlanta area and the Southeastern U.S.

Must pass a background check and drug screening

Clean Motor Vehicle Record (MVR) required

Work Environment

This is a fully on-site position at our Atlanta Airport location. Candidates should be comfortable working in a fast-paced setting with a close-knit team committed to operational excellence.

About Us

We are a trusted and growing transportation and logistics provider, offering customized distribution solutions across the Southeast. With roots dating back to the 1980s, our success is built on a foundation of experienced professionals dedicated to reliability, innovation, and outstanding customer service.

Ready to make a difference in a mission-critical logistics role? Apply now and become part of a team that values precision, teamwork, and excellence.