Rockstar Dispatcher / Customer Service Representative (CSR)
Type: Full-Time
Who We Are:
At Atlas Ac Repair, we don't just fix HVAC systems-we keep homes comfortable and customers happy all across Texas. We're a fast-growing, family-oriented company that believes in hard work, top-notch service, and treating people right (both customers AND employees). Now, we're looking for a fun, organized, people-loving Dispatcher/CSR to help keep our schedules running like clockwork and our customers smiling.
What You'll Be Doing:
You're the quarterback of our team, the voice on the phone, the one who keeps everything moving behind the scenes.
Your day-to-day:
- Answer phones with a smile and help customers get the service they need.
- Schedule service calls like a pro, making sure our techs are where they need to be (without breaking a sweat.).
- Communicate with technicians throughout the day, keeping things smooth and on track.
- Let customers know when our techs are on the way-and follow up after to make sure they're 100% happy.
- Tackle customer questions, concerns, or "uh-ohs" with professionalism and positivity.
- Keep accurate records of jobs, customers, and schedules (we'll train you on our system.).
- Jump in to assist the team with any extra tasks-we're all in this together.
What We're Looking For:
- Previous experience in customer service, dispatching, or scheduling (bonus points if it's in HVAC, plumbing, or home services.).
- A people-person who can juggle phones, schedules, and conversations without losing your cool.
- Strong organizational skills-you like checklists, calendars, and making sure nothing slips through the cracks.
- Great communication skills (clear, friendly, professional).
- Tech-savvy-you're comfortable learning new software (experience with ServiceTitan/Housecall Pro/etc. is a plus.).
- A positive, team-player attitude. We work hard, but we like to have fun, too.
Perks & Benefits:
- Competitive pay (because your skills are valuable.)
- Health, dental, and vision insurance options.
- Paid time off + holidays-because life happens.
- Opportunities to grow with the company.
- Fun, supportive team environment (we're serious about that).
- Occasional snacks, coffee, and maybe a company BBQ or two.
How to Join the Team:
Sound like your kind of gig? We'd love to meet you. Schedule an interview today.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Rotating weekends
Work Location: In person