Dispatch Operator

Job Description

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POSITION OVERVIEW

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

PAY TRANSPARENCY/COMPENSATION

Hourly Rate $22.29

Health and Welfare $4.93/hr

RESPONSIBILITIES

Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
Communicating audio messages via radio and telephone
Coordinating law enforcement and public safety personnel activities
Transferring public safety information
Answering questions and updating client records
Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
Log all calls in database including required details of each call
Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
Operate multi-channel radio and telephone dispatch equipment
Access Federal, State, and local databases and maintain compliance regulations and procedures
Assist with quality review of events created by fellow dispatchers
Monitor alarms received and keep records based on unique accounts
Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
Monitor in-house closed-circuit television (CCTV) cameras
Perform dispatching duties for other locations in the event of a failure
Assist in the training of dispatcher trainees
Routinely test alarms, communication systems, and other devices

Additional Qualifications/Responsibilities

QUALIFICATIONS:

US Citizenship Required
Candidates will be required to undergo a background check
High School diploma or GED
Ability to work under stress and to respond to emergency communications
Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center
Excellent phone skills
Be able to handle filing and other administrative duties
Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
Computer Skills Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
Hold Secret security clearance or have the ability to gain/maintain one