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Job Description
Location: Cornelius, NC
Compensation: $18.00 per hour
Employment Type: Part-Time or Full-Time (flexible schedules available, including weekends)
About Us
My Little Helper & Co LLC is a leading Non-Emergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties, including South Carolina. We are committed to providing safe, reliable, and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and well-being.
Position Summary:
A Logistics Navigator coordinates and schedules transportation services, ensuring smooth communication between clients and drivers while maintaining high-quality customer service.
Key Responsibilities:
• Manage incoming and outgoing calls for service requests.
• Schedule and dispatch drivers effectively, optimizing routes.
• Communicate real-time updates and changes to drivers and clients.
• Monitor and address issues, ensuring timely resolutions.
• Maintain accurate logs of service calls, schedules, and incidents.
• Provide exceptional customer service and resolve client concerns.
• Collaborate with team members to ensure operational efficiency.
• Use dispatch software and tools proficiently.
Key Cultural Values:
• Efficiency and innovation.
• Commitment to exceptional customer service.
• Adaptability and accountability.
Requirements
Qualifications:
• High school diploma or GED; associate degree preferred.
• Proficiency in dispatch or CRM software.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to remain calm under pressure.
Benefits
Why Join Us?
• Competitive pay at $18.00 per hour.
• Flexible scheduling with part-time, full-time, and weekend positions available.
• The opportunity to make a meaningful impact on your community.
• Regular training to enhance skills and ensure safety standards.
• Work in a supportive, team-oriented environment.
Date Posted: 28 May 2025
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